1) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

2) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

3) Evaluating medication administration to reduce medical errors is an example of

4) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

5) When developing department-specific performance measures and indicators, the quality manager as a consultant should

6) The use of clinical pathways and guidelines in hospitals should do which of the following?

7) To be useful in preventing future error, a Root Cause Analysis (RCA) should be performed

8) What is the most frequent cause of failure in any improvement effort?

9) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

10) Upon completion of a performance improvement project, who is the best person to compile and write a report?

11) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review

12) Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?

13) A health plan is required to have a mechanism for members to submit complaints. Which of the following actions must be included in the complaint analysis to ensure the plan makes full use of this type of information?

14) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?

15) A facility has identified a trend of increased falls for patients aged 60 to 85 years. An effective fall prevention program should include

16) A patient safety program can best be enhanced by which of the following technologies?

17) An organization can best measure its effectiveness in meeting customer expectations by:

18) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

19) Team cohesion is established during which of the following stages of team growth?

20) The first step in conducting an epidemiological study is to

21) A curriculum developed by healthcare organizations for staff education in organizational change should include all of the following EXCEPT

22) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?

23) When conducting a sentinel event review, a root cause analysis

24) A valid data collection tool should incorporate

25) One difference between continuous quality improvement and traditional quality assurance is that quality improvement always