1) A team approach to problem solving is most useful when

2) A performance improvement (PI) training program for supervisors should include

3) Data collected about surgical cases shows significant delays. Further analysis shows the chart:
Which of the following should a healthcare quality professional do first?

4) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

5) Timeliness and compliance of documentation were discussed at a multidisciplinary team meeting. To evaluate the effectiveness of the team's action plan, which of the following will provide the most useful information?

6) Which of the following is the FIRST step in facilitating change in an organization?

7) A performance improvement training program has been conducted. The healthcare quality professional has determined that improvement has not occurred. The most likely cause for the lack of improvement would be that:

8) A strategy used in brainstorming is that ideas are

9) The primary objective of the operational linkage between risk management and quality/performance improvement is to

10) Which of the following charts will most likely be used first in a root cause analysis?

11) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

12) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

13) Medication reconciliation is a process intended to

14) Patient safety is promoted in an organization through

15) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

16) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

17) Evaluating medication administration to reduce medical errors is an example of

18) A t-test may be used to

19) In conducting a multivote, all of the following steps are taken except

20) A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by

21) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

22) Quality leadership, in contrast to management by results, starts with which of the following?

23) When errors are discovered, staff and supervisors best demonstrate a culture of safety by

24) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?

25) Quality improvement team outcomes are best evaluated by which of the following?