1) The best reason to evaluate team meetings is to

2) A physician who has a high inpatient mortality rate compared to others in a facility should first be

3) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

4) A Failure Mode and Effects Analysis (FMEA) is performed

5) Which of the following is the best example of an outcome measure?

6) One aspect of a quality process that integrates with risk management is the review and evaluation of

7) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

8) A small, rural hospital wishes to evaluate customer satisfaction using a survey. The organization has four patient care units, an emergency department, and
an ambulatory unit. Which of the following survey methods provides the most reliable information?

9) A valid data collection tool should incorporate

10) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

11) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

12) According to continuous quality improvement principles, which of the following concepts is most important?

13) The clinical competency of a physician is determined by

14) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

15) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by

16) Which of the following is the primary goal of risk management?

17) In conducting a multivote, all of the following steps are taken except

18) To avoid misinterpreting variances, which of the following statistical tools should be used?

19) Performance improvement teams should always be required to

20) The phrase "reaching consensus" is often used in performance improvement. The term consensus refers to

21) The responsibility to promote organizational values and commitment among the staff lies within:

22) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

23) Healthcare quality professionals can best communicate organizational values and commitment through

24) The perception of how an organization operates, including how employees relate to internal and external customers, is the organizational

25) A t-test may be used to