QUIZ TEST - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) The clinical competency of a physician is determined by

a Quality Management Committee.

the hospital governing body.

a committee of peers.

the CEO.

2) The first step in conducting an epidemiological study is to

formulate the question to be answered.

collect the data.

determine which statistical tests to use.

develop the data collection tool.

3) Which of the following is the primary goal of risk management?

Perform failure mode and effects analyses.

Eliminate financial loss associated with legal actions.

Maintain an effective incident reporting system.

Identify and manage risks to promote patient safety.

4) Balanced scorecards are useful because they

put strategy and vision at the center of an organization's effort.

concentrate on the performance of individual units.

evaluate the pros and cons of the governing body's priorities.

focus on the most significant strategic initiative.

5) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

patient satisfaction surveys, contracting, and investigation

contracting, reporting, and resource management

quality management, patient satisfaction surveys, and resource management

investigating, analyzing, and reporting

6) In the context of quality awards, what role does organizational leadership play in strategic alignment?

Implementing operational changes.

Conducting customer surveys.

Defining the organization's strategic objectives.

Ensuring compliance with award criteria.

7) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

Review the policy with nursing representatives to identify ambiguities.

Continue to collect data as one event is insufficient to take action.

Educate nursing staff on the importance of timely notification of critical test results

Refer the involved nurse to nursing peer review.

8) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

Assess the present knowledge of the staff

Deliver lectures to the staff

Make interview with the staff

Review the previous performance of the staff

9) In profiling length-of-stay data for benchmarking, it is important that data be

equal numbers.

severity adjusted.

reported monthly

raw numbers.

10) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

design a dashboard.

set up a project plan.

define expectations and outcomes.

develop potential action plans.

11) A Quality Council has chartered a Failure Mode and Effects Analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The team's first major task should be to

identify ways to detect the likelihood of the equipment breaking down.

brainstorm on potential failure modes of the equipment.

develop a few chart of how the equipment will be installed.

multi-vote on the severity of the potential equipment breakdowns.

12) A small, rural hospital wishes to evaluate customer satisfaction using a survey. The organization has four patient care units, an emergency department, and
an ambulatory unit. Which of the following survey methods provides the most reliable information?

a random sample of 5% of all annual discharges/visits

all discharges/visits of customers with a last name beginning with the letters A-E

all discharges/visits in January and July

a random sample of 20% of annual discharges/visits per unit

13) The success of a performance improvement program will be most influenced by the:

culture of the organization

people skills of the facility leaders.

reliability of data management software.

educational preparation of quality leaders

14) Performance improvement teams should always be required to

evaluate data.

include senior leadership.

perform root cause analyses.

write mission and vision statements.

15) Which of the following is an example of information that should be included in an incident report, but should NOT be recorded in a patient's medical record?

the date, time, dose, and name of a medication administered to a patient in error

details concerning a medication preparation error discovered and corrected prior to administration

the patient found on the floor next to the bed with the patient's right leg appearing to be rotated

the patient's right knee replaced after consenting to replacement of the left knee

16) Which of the following are essential functions of an infection control program?

surveillance and prevention

prevention and education

risk management and surveillance

patient safety and risk management

17) In the context of Total Quality Management (TQM) principles applied in healthcare, which scenario best exemplifies the concept of 'employee empowerment' while considering factors such as decision-making processes and task allocation?

Creating a committee composed solely of upper management to oversee all decision-making processes, including those involving frontline staff.

Allowing frontline staff to autonomously make decisions within their scope of expertise, with occasional oversight from upper management for major decisions.

Developing a system where only staff with specific job titles have the authority to make decisions, limiting empowerment to a select few.

Establishing regular training sessions for frontline staff to enhance their decision-making skills and providing them with opportunities to lead certain projects independently

18) A curriculum developed by healthcare organizations for staff education in organizational change should include all of the following EXCEPT

project and time management.

budgeting techniques.

the negotiating process.

conflict resolution.

19) Which of the following are the first steps when preparing for an initial accreditation or certification survey of an organization?

Hire a consultant and conduct a mock survey.

Assess staff knowledge and plan staff training.

Review the standards and determine readiness.

Appoint a survey coordinator and prepare a survey agenda.

20) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute

a buddy system for the patients.

patient checks every 15 minutes.

a 24-hour video monitoring system.

a policy allowing only non-laced shoes.

21) A utilization management department of a hospital has collected data on length of stay and readmission rates. Compared to benchmarks, the length of stay rates are higher, and readmission rates are lower. Which of the following is the next step?

Display readmission rates with a run chart.

Identify additional benchmarks to compare the data.

Investigate the length of stay rates.

Conduct a cost-benefit analysis.

22) To avoid misinterpreting variances, which of the following statistical tools should be used?

force field analysis

fishbone diagram

control chart

Pareto chart analysis

23) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

standards and procedures

indicators and a data analyst

empowerment and training

facilitator and recorder

24) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by

allocating resources for the process.

offering solutions to identified problems.

maintaining performance appraisals for staff.

reviewing the quality improvement plan.

25) An organization's data demonstrate an increase in the number of patient falls. A healthcare quality professional should recommend

sharing the data with the staff to provide feedback.

revising the fall-risk assessment tool.

convening a focus group of medical staff to discuss fall risks.

increasing staffing on weekends and nights.

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