1) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

2) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

3) Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of

4) Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?

5) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

6) The use of clinical pathways and guidelines in hospitals should do which of the following?

7) The primary reason healthcare organizations use benchmarking is to

8) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

9) The best tool to display the stability of nosocomial infection rates over time is a

10) Evaluating medication administration to reduce medical errors is an example of

11) The surgery department's monthly case review revealed 10 records meeting the criteria. Six records did not meet the criteria. In calculating the incidence rate, the denominator is

12) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

13) In the context of Total Quality Management (TQM) principles in healthcare, which of the following best exemplifies the concept of "continuous improvement"?

14) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

15) Which of the following is the best example of an outcome measure?

16) Healthcare quality professionals can best communicate organizational values and commitment through

17) A performance improvement training program has been conducted. The healthcare quality professional has determined that improvement has not occurred. The most likely cause for the lack of improvement would be that:

18) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

19) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

20) The major drawback of using raw numbers to present the results of quality monitoring is that they

21) Prior to plotting a line graph, a healthcare quality professional should FIRST

22) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

23) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

24) When using cost-benefit analysis in decision-making, it is important to remember that

25) Data collected about surgical cases shows significant delays. Further analysis shows the chart:
Which of the following should a healthcare quality professional do first?