QUIZ TEST - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) The following information about patient falls is obtained from a facility with units that have a similar average daily census:
Unit A: 6%
Unit B: 4%
Unit C: 9%
Unit D: 8%
Which of the following additional information is most important to evaluate the cause of the falls?

time of day

number of falls

compliance with fall protocol

medication education

2) A healthcare network has implemented an electronic medical record system allowing data to be transmitted, on demand, from one facility to another. Which of the following will best promote both cost-effectiveness and patient satisfaction?

eliminating the need for patients to hand-carry records

improving the accuracy of medication reconciliation

decreasing repeat tests when a patient is seen in more than one facility

increasing the security of confidential patient information

3) The best reason to evaluate team meetings is to

rate leader performance.

assess progress.

keep participants interested.

assess accuracy of the minutes.

4) Team building goals for a first meeting should include all of the following EXCEPT

setting meeting ground rules.

learning to work as a team.

getting to know one another.

evaluating the project.

5) A performance improvement (PI) training program for supervisors should include

results of a failure mode and effects analysis (FMEA).

review of patient falls.

rapid-cycle process.

budget-variance reporting.

6) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?

consider costs of the review, identify clinicians and sites of care, define objectives of the performance review, develop data collection form.

define objectives of the performance review, identify populations covered by the guideline, develop data collection form, pilot test.

identify medical review criteria, identify sampling methods to be used, define objectives of the performance review, pilot test.

develop data collection form, identify populations covered by the guideline, identify the data sources, conduct the review

7) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

flow chart

affinity diagram

histogram

prioritization matrix

8) Which of the following are the primary reasons for developing drug formularies?

manage pharmacy costs and promote patient safety

encourage the appropriate use of medications and minimize inventory

reduce medication errors and educate physicians

decrease food and drug interactions and promote patient safety

9) In the quality improvement process, performing a cost-benefit analysis is most useful in

analyzing process problems.

designing solutions and controls.

implementing solutions and controls.

checking performance.

10) Performance improvement teams should always be required to

evaluate data.

perform root cause analyses.

write mission and vision statements.

include senior leadership.

11) Incorporating TQM key concepts, compartmentalization of QM/QI activities by organizational structure, i.e., by department or discipline, is

The most efficient structure.

Important for preservation of medical staff autonomy.

A weakness in implementing quality improvement.

Consistent with TQM philosophy.

12) Meaningful quality process measures must be

relevant and valid.

feasible and explainable.

relevant and explainable.

valid and identifiable.

13) When developing department-specific performance measures and indicators, the quality manager as a consultant should

ensure that the numerator and denominator are clearly defined.

prioritize the quality indicators for selection by the department leader.

conduct a literature search and select quality indicators.

review the mission statement and seek physician input.

14) Patient safety is promoted in an organization through

willingness to pay overtime, open communication, and staff education.

encouragement of error reporting, staff education, and reliable systems.

reliable systems, open communication, and performance reviews.

performance reviews, encouragement of error reporting, and willingness to pay overtime.

15) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

effectiveness, risk, and priority

frequency, severity, and ease of detection

response, evidence, and outcome

probability, likelihood, and criticality

16) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

quality teams

conflict resolution

consumer expectations

organizational change

17) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

Corporate by laws

Administrative policies and procedures

Organizational plan for the provision of patient care

Medical/professional staff bylaws

18) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

showing a video to a patient and their family

requesting the home health nurse provide patient instruction

having the patient provide return demonstration of the knowledge provided

giving an education sheet on patient medication to the patient and family

19) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

simple random

convenience

systematic

stratified

20) Which of the following scenarios best illustrates the principles of Lean management in healthcare delivery?

A hospital implementing excessive layers of bureaucracy to improve decision-making efficiency.

A healthcare insurer increasing paperwork requirements for claims processing to enhance accuracy.

A pharmaceutical company prioritizing speed of drug development over safety and efficacy testing.

A clinic reducing patient waiting times by optimizing appointment scheduling and resource allocation.

21) A team approach to problem solving is most useful when

communication challenges exist.

the organization's goals are unclear.

diverse areas of expertise are required.

there are ample resources within the organization.

22) An annual evaluation of a laboratory's quality program identified no opportunities for improvement. Which of the following elements of the program should be reviewed?

format of data display

committee meeting attendance

performance indicators

frequency of data collection

23) Which of the following is the best approach to identifying potential errors in a patient's care, treatment, and services when implementing a National Patient Safety Goal?

giving both written and verbal instructions to a patient and family

providing the patient and family an opportunity to ask questions

having the patient provide return demonstration of the knowledge provided

showing a video to a patient and their family

24) Conclusions in a statistical study are generalized to the

subject.

sample.

population.

mean.

25) Team cohesion is established during which of the following stages of team growth?

norming

performing

storming

forming

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