1) Which of the following actions has the greatest impact in reducing harm?

2) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?

3) What is the primary goal of alignment efforts in healthcare quality?

4) The best reason to evaluate team meetings is to

5) For a continuous quality improvement team to be successful, who must be included on the team?

6) For health information technology to be most effective in reducing harm, the technology needs to be

7) Which of the following is the best example of an outcome measure?

8) Which of the following is the primary benefit of using external quality consultants?

9) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should

10) The responsibility to promote organizational values and commitment among the staff lies within:

11) One difference between continuous quality improvement and traditional quality assurance is that quality improvement always

12) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

13) In the quality improvement process, performing a cost-benefit analysis is most useful in

14) The best approach for training staff about quality and patient safety is to:

15) The first step in conducting an epidemiological study is to

16) Situation-Background-Assessment-Recommendation (SBAR) is a

17) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

18) The prevalence rate of a disease depends on the

19) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

20) A valid data collection tool should incorporate

21) An organization can best measure its effectiveness in meeting customer expectations by:

22) Balanced scorecards are useful because they

23) Customer suggestions for new services are best used by the organization in developing:

24) Which of the following is an example of information that should be included in an incident report, but should NOT be recorded in a patient's medical record?

25) A healthcare quality professional is teaching staff members to respond to patient complaints. Which of the following is the most effective behavior when dealing with angry patients?