1) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

2) Which of the following is the primary benefit of using external quality consultants?

3) Evaluating medication administration to reduce medical errors is an example of

4) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

5) The evolution of quality improvement in healthcare has shifted the primary focus from the performance of individuals to the performance of the:

6) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

7) The best reason to evaluate team meetings is to

8) Healthcare quality professionals can best communicate organizational values and commitment through

9) In lean thinking, a process step is defined as "value added" if the

10) A 69-year-old female admitted for hip replacement is taken to surgery. The patient is identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near miss was most likely identified as a result of

11) Barriers to effective communication include

12) The success of a performance improvement program will be most influenced by the:

13) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

14) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

15) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

16) Patient satisfaction scores for a community hospital demonstrate multiple areas for improvement including a need to improve the attractiveness of the facility, responsiveness to patient needs, and physician and nursing communication. Based on these results, which of the following would the healthcare quality professional also expect to find?

17) A monitoring system is being designed in which data will be collected and compared to criteria. Which of the following will best enhance the validity and reliability of the data?

18) Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital's new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?

19) Quality leadership, in contrast to management by results, starts with which of the following?

20) Using the 80/20 rule, 80% of organizational problems are issues related to:

21) Evidence of strong organization culture

22) Quality improvement teams are beneficial because they

23) Standards of care based on the knowledge and research of recognized experts are known as

24) Which of the following is the FIRST step in facilitating change in an organization?

25) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review