1) A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this situation, a healthcare quality professional should:

2) For a continuous quality improvement team to be successful, who must be included on the team?

3) Healthcare quality professionals can best communicate organizational values and commitment through

4) Which of the following principles applies to continuous quality improvement in an organization?

5) A healthcare quality professional has been asked to provide a report on the rate of Cesarean sections performed at a hospital over the past five years. Which of
the following is the best way to present the data.

6) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

7) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

8) Which of the following are essential functions of an infection control program?

9) What is the primary goal of alignment efforts in healthcare quality?

10) After a significant unexpected event, an intense analysis is performed to

11) In continuous quality improvement programs, surveys are essential to determine which of the following?

12)

13) One aspect of a quality process that integrates with risk management is the review and evaluation of

14) Evaluating medication administration to reduce medical errors is an example of

15) A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by

16) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

17) The major drawback of using raw numbers to present the results of quality monitoring is that they

18) What is the most frequent cause of failure in any improvement effort?

19) A policy for "time-outs" in an operating room was initiated in the first quarter. The second quarter data demonstrated only 40% compliance with all elements of the process. The first step the Quality Council should take is to:

20) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

21) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

22) A healthcare quality professional is developing a policy regarding access to physician quality files. In addition to the date and name of the person requesting the information, which of the following should be included in the policy?

23) A group of pediatric patients diagnosed with cystic fibrosis is being studied. Their attitudes toward the disease have been measured each year for the past 4
years. The methodology used is an example of a

24) When developing department-specific performance measures and indicators, the quality manager as a consultant should

25) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using