1) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

2) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

3) Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital's new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?

4) Situation-Background-Assessment-Recommendation (SBAR) is a

5) The most effective tool to improve communication between caregivers is known as

6) Quality improvement teams are beneficial because they

7) Which of the following should be included in an annual performance improvement report to a governing body?

8) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

9) A healthcare quality professional is developing a policy regarding access to physician quality files. In addition to the date and name of the person requesting the information, which of the following should be included in the policy?

10) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

11) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

12) Patient satisfaction scores for a community hospital demonstrate multiple areas for improvement including a need to improve the attractiveness of the facility, responsiveness to patient needs, and physician and nursing communication. Based on these results, which of the following would the healthcare quality professional also expect to find?

13) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

14) Barriers to effective communication include

15) A hospital has recently moved to a paperless system. It is noted that some data is missing from the obstetrics delivery record. A healthcare quality professional should recommend

16) A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this situation, a healthcare quality professional should:

17) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:

18) Human factors engineering is defined as the study of humans and their interaction with

19) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

20) The phrase "reaching consensus" is often used in performance improvement. The term consensus refers to

21) Upon completion of a performance improvement project, who is the best person to compile and write a report?

22) According to continuous quality improvement principles, which of the following concepts is most important?

23) A strategy used in brainstorming is that ideas are

24) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

25) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?