1) Which of the following is an essential component in a performance improvement report?

2) A strategy used in brainstorming is that ideas are

3) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

4) Generic screening is an example of risk

5) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

6) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

7) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

8) The primary purpose of an organization's quality improvement (QI) strategic plan is to

9) Quality leadership, in contrast to management by results, starts with which of the following?

10) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

11) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

12) Two surveys were completed in a healthcare facility that showed conflicting results concerning patient satisfaction with food services. The two surveys were independently designed and distributed by different departments within the facility. The healthcare quality professional should FIRST

13) Frequency distribution can best be displayed through use of

14) A patient is transferred to a neighboring hospital for a magnetic resonance imaging (MRI) exam. Due to a misinterpretation of orders, the procedure is performed on the wrong part of the body. Which of the following should the healthcare quality professional do?

15) Which of the following is the best way to determine if a quality improvement initiative is successful?

16)

17) Situation-Background-Assessment-Recommendation (SBAR) is a

18) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

19) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

20) Team cohesion is established during which of the following stages of team growth?

21) Team cohesion is established during which of the following stages of team growth?

22) Timeliness and compliance of documentation were discussed at a multidisciplinary team meeting. To evaluate the effectiveness of the team's action plan, which of the following will provide the most useful information?

23) What is the primary goal of alignment efforts in healthcare quality?

24) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

25) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should