KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

continuous monitoring

quarterly newsletters

quality teams

monthly lectures

2) Leadership can best integrate performance improvement within an organization through

multidisciplinary teams.

newsletters.

focus groups.

seminars.

3) Physician profiles are reviewed at the time of reappointment to

compare practitioner to peers.

review number of complaints.

facilitate reappointment approval.

ensure practitioner competency.

4) The most effective way for a healthcare quality professional to communicate quality improvement activities for the medical staff is by:

developing professional relationships.

inviting medical staff to an inservice on quality tools.

evaluating physician participation on quality teams.

providing outcome data at medical staff meetings.

5) Upon completion of a performance improvement project, who is the best person to compile and write a report?

recorder

quality manager

facilitator

team leader

6) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

showing a video to a patient and their family

giving an education sheet on patient medication to the patient and family

having the patient provide return demonstration of the knowledge provided

requesting the home health nurse provide patient instruction

7) Standards of care based on the knowledge and research of recognized experts are known as

generic screens.

evidence-based guidelines.

pre-established criteria.

benchmark data.

8) The primary purpose of an organization's quality improvement (QI) strategic plan is to

assess improvement opportunities.

explain the purpose of performance teams.

define the future direction for quality

determine accountability for outcomes.

9) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

conduct a root cause analysis.

perform a regression analysis.

reassign the employees involved.

implement new technology.

10) Which of the following topics are discussed at a morbidity and mortality conference?

inpatient mortality and admissions

Cesarean section rates and number of physicians

healthcare-acquired infections and perioperative mortality

planned readmissions and newborn mortality rates

11) Which of the following is the first step in implementing lean management effectively in a hospital?

Create an organizational culture that is receptive to lean thinking.

Identify key processes for kaizen projects.

Eliminate waste.

Distinguish between value-added steps from non-value-added steps in any given process.

12) Benchmarking is based on identifying which of the following?

deficiencies

statistical control

best practices

competition

13) In the quality improvement process, performing a cost-benefit analysis is most useful in

implementing solutions and controls.

analyzing process problems.

checking performance.

designing solutions and controls.

14) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

Continue to monitor, and collect additional data.

Correlate the pathway with staffing levels.

Evaluate compliance with the pathway.

Re-educate the staff on the purpose of the pathway.

15) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

primary care physician, clinic nurse, and clinic administrator

clerical, clinical, and administrative staff from both facilities

administrative representatives from both facilities

radiologist, primary care physician, and clinic medical records

16) A small, rural hospital wishes to evaluate customer satisfaction using a survey. The organization has four patient care units, an emergency department, and
an ambulatory unit. Which of the following survey methods provides the most reliable information?

all discharges/visits of customers with a last name beginning with the letters A-E

all discharges/visits in January and July

a random sample of 20% of annual discharges/visits per unit

a random sample of 5% of all annual discharges/visits

17) A patient is transferred to a neighboring hospital for a magnetic resonance imaging (MRI) exam. Due to a misinterpretation of orders, the procedure is performed on the wrong part of the body. Which of the following should the healthcare quality professional do?

Report this as a sentinel event to the transferring hospital.

Do nothing since it happened at another facility.

Conduct an analysis to reduce future occurrences.

Recommend disciplinary action for the offenders.

18) During quality management data analysis activities, Pareto charts are most appropriately used for

displaying parts of a whole.

displaying trends over time.

determining cause and effect relationships.

determining priorities among contributing factors.

19) Performance improvement teams should always be required to

write mission and vision statements.

perform root cause analyses.

include senior leadership.

evaluate data.

20) Timeliness and compliance of documentation were discussed at a multidisciplinary team meeting. To evaluate the effectiveness of the team's action plan, which of the following will provide the most useful information?

medical record review

frequency of meetings

number of complaints

physician attendance

21) A Failure Mode and Effects Analysis (FMEA) is performed

if the severity of an incident led to a patient death.

to immediately investigate an incident that occurred.

as a preventative measure before an incident occurs.

when there is a chance of an incident reoccurring.

22) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

Corporate by laws

Administrative policies and procedures

Medical/professional staff bylaws

Organizational plan for the provision of patient care

23) A process indicator is defined as one that measures

an activity carried out to provide care or service.

the appropriateness of procedure or treatment.

unexpected or negative variations.

significant events that require further investigation.

24) When conducting a sentinel event review, a root cause analysis

provides judgment of staff behaviors.

proactively identifies causes and effects.

identifies gaps in patient care processes.

requires team consensus.

25) Human factors engineering is defined as the study of humans and their interaction with

adverse events and latent errors.

patients and the organization.

the tools they use and the environment.

medical technology and the organizational systems.

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