1) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

2) Which of the following is most appropriate in preparation for an external survey of a healthcare facility?

3) Which of the following adverse events is NOT considered a sentinel event?

4) When using cost-benefit analysis in decision-making, it is important to remember that

5) Comparing healthcare organizations by using medical error rates

6) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

7) Empowerment gives employees the opportunity to

8) In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?

9) Quality improvement team outcomes are best evaluated by which of the following?

10) The primary purpose of an organization's quality improvement (QI) strategic plan is to

11) The most effective way for a healthcare quality professional to communicate quality improvement activities for the medical staff is by:

12) Which of the following is NOT a function of the facilitator on a quality improvement team?

13) Human factors engineering is defined as the study of humans and their interaction with

14) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

15) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

16) The most effective tool to improve communication between caregivers is known as

17) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

18) Physician profiles are reviewed at the time of reappointment to

19) For a continuous quality improvement team to be successful, who must be included on the team?

20) A culture of patient safety in an organization will have been successfully created when

21) One aspect of a quality process that integrates with risk management is the review and evaluation of

22) Which of the following obstetrical outcomes will result in a morbidity review?

23) Prior to plotting a line graph, a healthcare quality professional should FIRST

24) After a significant unexpected event, an intense analysis is performed to

25) Medication reconciliation is a process intended to