1) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

2) The primary purpose of integrating financial and quality management information is to

3) In continuous quality improvement programs, surveys are essential to determine which of the following?

4) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

5) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

6) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

7) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

8) A hospital has recently moved to a paperless system. It is noted that some data is missing from the obstetrics delivery record. A healthcare quality professional should recommend

9) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

10) Based on identified issues, a healthcare quality professional examines 100% of one physician's admissions and only 20% of all other physicians' admissions. This is best described as a

11) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

12) In profiling length-of-stay data for benchmarking, it is important that data be

13) A staff member reports that a colon perforation occurred during a colonoscopy. Which of the following is a healthcare quality professional's next step?

14) Evaluating medication administration to reduce medical errors is an example of

15) On discharge, the patient refuses billing because 2 out of 3 days of his stay in the hospital is due to medication anaphylaxis. This occurrence is:

16) During quality management data analysis activities, Pareto charts are most appropriately used for

17) Two surveys were completed in a healthcare facility that showed conflicting results concerning patient satisfaction with food services. The two surveys were independently designed and distributed by different departments within the facility. The healthcare quality professional should FIRST

18) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

19) Which of the following are the primary reasons for developing drug formularies?

20) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

21) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

22) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

23) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

24) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

25) To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who should be included on a quality improvement team?