1) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

2) Team cohesion is established during which of the following stages of team growth?

3) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

4) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

5) Replacing retrospective review with concurrent review is an example of:

6) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

7) A performance improvement (PI) training program for supervisors should include

8) Meaningful quality process measures must be

9) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

10) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

11) The best tool to display the stability of nosocomial infection rates over time is a

12) Which of the following is the first step in implementing lean management effectively in a hospital?

13) The primary purpose of an organization's quality improvement (QI) strategic plan is to

14) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

15) Patient safety is promoted in an organization through

16) A failure mode and effects analysis (FMEA) provides which of the following types of review?

17) A strategy used in brainstorming is that ideas are

18) Based on identified issues, a healthcare quality professional examines 100% of one physician's admissions and only 20% of all other physicians' admissions. This is best described as a

19) Which of the following best demonstrates the use of the Plan-Do-Check-Act performance improvement model?

20) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

21) Quality leadership, in contrast to management by results, starts with which of the following?

22) Evidence of strong organization culture

23) An organization that is committed to a culture of team-work, collaboration, and adaptability is referred to as having

24) Medication is ordered for a diabetic patient. Its capacity to improve health status, as a Dimension of quality or performance, is it

25) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality