1) Which of the following is the best approach to identifying potential errors in a patient's care, treatment, and services when implementing a National Patient Safety Goal?

2) The responsibility to promote organizational values and commitment among the staff lies within:

3) Evidence of strong organization culture

4) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

5) A healthcare network has implemented an electronic medical record system allowing data to be transmitted, on demand, from one facility to another. Which of the following will best promote both cost-effectiveness and patient satisfaction?

6) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

7) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

8) A hospital has recently moved to a paperless system. It is noted that some data is missing from the obstetrics delivery record. A healthcare quality professional should recommend

9) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

10) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

11) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

12) Which of the following is used to summarize a characteristic in a population?

13) Facility A is investigating its medication administration time for a specific diagnosis. Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes, Facility A should

14) Which of the following obstetrical outcomes will result in a morbidity review?

15) Situation-Background-Assessment-Recommendation (SBAR) is a

16) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?

17) Quality improvement team development stages include all of the following EXCEPT

18) Which of the following is an example of a "never event" or sentinel event?

19) Two surveys were completed in a healthcare facility that showed conflicting results concerning patient satisfaction with food services. The two surveys were independently designed and distributed by different departments within the facility. The healthcare quality professional should FIRST

20) A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

21) Which of the following principles applies to continuous quality improvement in an organization?

22) Which of the following is the primary benefit of using external quality consultants?

23) Which of the following is the best way to determine if a quality improvement initiative is successful?

24) An organization has established a culture of patient safety when

25) A staff member reports that a colon perforation occurred during a colonoscopy. Which of the following is a healthcare quality professional's next step?