1) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?

2) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

3) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

4) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

5) Which of the following is most useful in performing a morbidity/mortality review?

6) When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?

7) Timeliness and compliance of documentation were discussed at a multidisciplinary team meeting. To evaluate the effectiveness of the team's action plan, which of the following will provide the most useful information?

8) The first step in conducting an epidemiological study is to

9) For a continuous quality improvement team to be successful, who must be included on the team?

10) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

11) Team cohesion is established during which of the following stages of team growth?

12) To avoid misinterpreting variances, which of the following statistical tools should be used?

13) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

14) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

15)

16) The clinical competency of a physician is determined by

17) Which of the following principles applies to continuous quality improvement in an organization?

18) Which of the following obstetrical outcomes will result in a morbidity review?

19) A new quality director has reviewed the information related to the Quality Council minutes and notes the following: - The council meets quarterly. Meetings
last approximately 2 hours. - The council roster includes all clinical department managers and the quality director. Attendance ranges from 45-60%. - The primary role of the council is to receive department quality reports, which are then forwarded to the organization's governing body. Based on the information above, which of the following actions is most appropriate?

20) Which of the following is the best example of an outcome measure?

21) When using cost-benefit analysis in decision-making, it is important to remember that

22) What is the primary goal of alignment efforts in healthcare quality?

23) Which of the following best demonstrates the use of the Plan-Do-Check-Act performance improvement model?

24) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

25) Which of the following are the primary reasons for developing drug formularies?