1) Which of the following are measures of central tendency?

2) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

3) Leadership can best integrate performance improvement within an organization through

4) The clinical competency of a physician is determined by

5) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

6) To avoid misinterpreting variances, which of the following statistical tools should be used?

7) Conclusions in a statistical study are generalized to the

8) Which of the following should be included in an annual performance improvement report to a governing body?

9) Quality leadership, in contrast to management by results, starts with which of the following?

10) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:

11) An organization that is committed to a culture of team-work, collaboration, and adaptability is referred to as having

12) When developing department-specific performance measures and indicators, the quality manager as a consultant should

13) Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?

14) Empowerment gives employees the opportunity to

15) To develop a Performance Improvement Plan, the organization must

16) Facility A is investigating its medication administration time for a specific diagnosis. Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes, Facility A should

17) Incorporating TQM key concepts, compartmentalization of QM/QI activities by organizational structure, i.e., by department or discipline, is

18) A failure mode and effects analysis (FMEA) provides which of the following types of review?

19) Meaningful quality process measures must be

20) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

21) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

22) Which of the following charts will most likely be used first in a root cause analysis?

23) The primary purpose of risk management trend analysis is to

24) Which of the following adverse events is NOT considered a sentinel event?

25) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute