KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

having the patient provide return demonstration of the knowledge provided

requesting the home health nurse provide patient instruction

giving an education sheet on patient medication to the patient and family

showing a video to a patient and their family

2) Which of the following topics are discussed at a morbidity and mortality conference?

inpatient mortality and admissions

planned readmissions and newborn mortality rates

healthcare-acquired infections and perioperative mortality

Cesarean section rates and number of physicians

3) Which of the following actions has the greatest impact in reducing harm?

revising the patient safety evaluation tool

improving interdisciplinary communication

forming a performance improvement team

increasing data collection frequency

4) Evidence of strong organization culture

Invite physicians to participate in quality activities

Leaders pass the organization values to staff

Employees commitment to mission and vision

Employees participate in CQI activities

5) According to continuous quality improvement principles, which of the following concepts is most important?

constancy of purpose

resistance to change

performance of individuals

financial impact

6) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should

review data collected through incident reports.

survey all employees and physicians.

survey patients from the last six months.

review post-surgical infection rate data.

7) In lean thinking, a process step is defined as "value added" if the

process owner changes the value of the product.

customer corrects a mistake to add value.

process owner recognizes the value.

customer recognizes the value.

8) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

pie chart.

histogram.

run chart.

Ishikawa diagram.

9) A balanced scorecard for an organization is best described as

an integrated report showing the best performing teams.

a representation of key performance indicators.

a tool to reflect the priorities of the organization's customers.

a graphic display of departmental performance.

10) When using cost-benefit analysis in decision-making, it is important to remember that

implementation costs are more important than return on investment.

qualitative and quantitative data should be used.

return on investment should be at least 10 to 1.

consideration of the benefit is more important than cost.

11) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

research how technology can be used to prevent errors.

review incident reports to identify where the errors are occurring.

involve the entire organization in the program.

determine which patient safety goals need to be monitored.

12) Conclusions in a statistical study are generalized to the

sample.

subject.

population.

mean.

13) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

understand customers' expectations

develop clinical pathways/guidelines.

measure professional practice patterns.

benchmark satisfaction.

14) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

Ignore the results and assess next quarter.

Review previous results and assess trends

Set up a continuous monitor for review.

Call the dietitian and ask for an explanation.

15) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must

be assigned as a member of a team.

receive quarterly reports.

believe the costs are justified by the benefits.

limit training to managers and supervisors.

16) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

number of medication errors since team was chartered

composition of the team

team members' ability to interpret graphs

frequency of team meetings

17) After a significant unexpected event, an intense analysis is performed to

understand the cause.

collect risk management data.

prepare the facility for a lawsuit.

identify who made the error.

18) Medication is ordered for a diabetic patient. Its capacity to improve health status, as a Dimension of quality or performance, is it

Effectiveness.

Appropriateness.

Safety

Efficacy.

19) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

a failure to address the needs of the staff who were retained.

that the re-engineering decision was a mistake.

leadership was not properly trained in the change process.

a few disgruntled staff are instigating dissension in the ranks.

20) Which of the following is the best example of the use of human factors engineering?

using PDCA to improve compliance with hand hygiene

designing products to prevent tubing misconnections

implementing a Kaizen process to reduce inventory

eliminating waste through reduction in motion

21) A curriculum developed by healthcare organizations for staff education in organizational change should include all of the following EXCEPT

conflict resolution.

the negotiating process.

budgeting techniques.

project and time management.

22) The evolution of quality improvement in healthcare has shifted the primary focus from the performance of individuals to the performance of the:

medical staff.

governing body

ancillary departments.

organization's systems.

23) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

family's ability to verbalize instructions

patient satisfaction survey

written pre-and posttest

return demonstration

24) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

conduct a medication review of patients who have fallen.

share unit-specific data on falls.

use an educator to teach falls prevention.

require staff to sign that they have read and understood the falls policy.

25) A failure mode and effects analysis (FMEA) provides which of the following types of review?

retrospective

retroactive

concurrent

proactive

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