1) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should

2) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

3) Team cohesion is established during which of the following stages of team growth?

4) Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

5) To develop a Performance Improvement Plan, the organization must

6) A performance improvement (PI) training program for supervisors should include

7) A poster containing information will most effectively convey outcome information to internal customers.

8) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

9) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

10) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

11) Which of the following is the primary goal of risk management?

12) Patient safety is promoted in an organization through

13) In conducting a multivote, all of the following steps are taken except

14) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

15) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

16) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

17) Which of the following charts will most likely be used first in a root cause analysis?

18) A monitoring system is being designed in which data will be collected and compared to criteria. Which of the following will best enhance the validity and reliability of the data?

19) Which of the following are essential functions of an infection control program?

20) In the context of quality awards, what role does organizational leadership play in strategic alignment?

21) Which of the following is most useful in performing a morbidity/mortality review?

22) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

23) The primary reason healthcare organizations use benchmarking is to

24) Which of the following actions should a facilitator make the highest priority during the customer focus group process?

25) The prevalence rate of a disease depends on the