1) A staff member reports that a colon perforation occurred during a colonoscopy. Which of the following is a healthcare quality professional's next step?

2) When errors are discovered, staff and supervisors best demonstrate a culture of safety by

3) The most effective way for a healthcare quality professional to communicate quality improvement activities for the medical staff is by:

4) In continuous quality improvement programs, surveys are essential to determine which of the following?

5) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should

6) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

7) The primary purpose of integrating financial and quality management information is to

8) Which of the following is the first step in implementing lean management effectively in a hospital?

9) Which of the following is the primary goal of risk management?

10) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

11) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

12) Medication is ordered for a diabetic patient. Its capacity to improve health status, as a Dimension of quality or performance, is it

13) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

14) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

15) A balanced scorecard for an organization is best described as

16) A healthcare quality professional is developing a policy regarding access to physician quality files. In addition to the date and name of the person requesting the information, which of the following should be included in the policy?

17) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

18) The best approach for training staff about quality and patient safety is to:

19) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must

20) Generic screening is an example of risk

21) The following information about patient falls is obtained from a facility with units that have a similar average daily census:
Unit A: 6%
Unit B: 4%
Unit C: 9%
Unit D: 8%
Which of the following additional information is most important to evaluate the cause of the falls?

22) Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of

23) When conducting a sentinel event review, a root cause analysis

24) When developing department-specific performance measures and indicators, the quality manager as a consultant should

25) The most effective tool to improve communication between caregivers is known as