1) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

2) A Quality Council has chartered a Failure Mode and Effects Analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The team's first major task should be to

3) Comparing healthcare organizations by using medical error rates

4) After a significant unexpected event, an intense analysis is performed to

5) The following information about patient falls is obtained from a facility with units that have a similar average daily census:
Unit A: 6%
Unit B: 4%
Unit C: 9%
Unit D: 8%
Which of the following additional information is most important to evaluate the cause of the falls?

6) Empowerment gives employees the opportunity to

7) Which of the following is used to summarize a characteristic in a population?

8) Team cohesion is established during which of the following stages of team growth?

9) The quality improvement director is responsible for the coordination of accreditation survey activities. Responsibilities will most likely include

10) During quality management data analysis activities, Pareto charts are most appropriately used for

11) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

12) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

13) Balanced scorecards are useful because they

14) Medication is ordered for a diabetic patient. Its capacity to improve health status, as a Dimension of quality or performance, is it

15) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must

16) The utilization management committee is reviewing length-of-stay data for a particular procedure. In comparing data by physician, which of the following statistics will be most useful?

17) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

18) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

19) Which of the following should be included in an annual performance improvement report to a governing body?

20) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

21) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

22) The perception of how an organization operates, including how employees relate to internal and external customers, is the organizational

23) The clinical competency of a physician is determined by

24) One aspect of a quality process that integrates with risk management is the review and evaluation of

25) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by