1) In conducting a multivote, all of the following steps are taken except

2) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

3) The concept of "patient safety" applies most appropriately to

4) The best approach for training staff about quality and patient safety is to:

5) Incorporating TQM key concepts, compartmentalization of QM/QI activities by organizational structure, i.e., by department or discipline, is

6) A patient is transferred to a neighboring hospital for a magnetic resonance imaging (MRI) exam. Due to a misinterpretation of orders, the procedure is performed on the wrong part of the body. Which of the following should the healthcare quality professional do?

7) The clinical competency of a physician is determined by

8) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

9) The first step in conducting an epidemiological study is to

10) In the quality improvement process, performing a cost-benefit analysis is most useful in

11) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

12) Quality improvement team outcomes are best evaluated by which of the following?

13) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review

14) To develop a Performance Improvement Plan, the organization must

15) Which of the following best demonstrates the use of the Plan-Do-Check-Act performance improvement model?

16) The primary purpose of an organization's quality improvement (QI) strategic plan is to

17) An organization can best measure its effectiveness in meeting customer expectations by:

18) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

19) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

20) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

21) A continuous quality improvement organization promotes vigorous education and training/retraining in order to:

22) In developing a performance improvement action plan, which of the following tools should be used FIRST?

23) Which of the following team members is responsible for keeping meetings focused?

24) A policy for "time-outs" in an operating room was initiated in the first quarter. The second quarter data demonstrated only 40% compliance with all elements of the process. The first step the Quality Council should take is to:

25) The most effective tool to improve communication between caregivers is known as