1) Team cohesion is established during which of the following stages of team growth?

2) According to continuous quality improvement principles, which of the following concepts is most important?

3) One aspect of a quality process that integrates with risk management is the review and evaluation of

4) Benchmarking is based on identifying which of the following?

5) Which of the following sampling techniques selects participants based on their availability in a certain place during a specific time frame?

6) A team approach in quality improvement activities is preferred when

7) The success of a performance improvement program will be most influenced by the:

8) Quality improvement team development stages include all of the following EXCEPT

9) A performance improvement team has been created to examine infection rates following surgery. Which of the following is the best reference for the team to use?

10) Which of the following actions has the greatest impact in reducing harm?

11) Physician profiles are reviewed at the time of reappointment to

12) The primary reason healthcare organizations use benchmarking is to

13) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

14) In the context of Total Quality Management (TQM) principles in healthcare, which of the following best exemplifies the concept of "continuous improvement"?

15) Which of the following charts will most likely be used first in a root cause analysis?

16) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

17) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

18) The primary purpose of integrating financial and quality management information is to

19) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

20) Facility A is investigating its medication administration time for a specific diagnosis. Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes, Facility A should

21) In developing a performance improvement action plan, which of the following tools should be used FIRST?

22) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

23) Healthcare quality professionals can best communicate organizational values and commitment through

24) In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?

25) A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this situation, a healthcare quality professional should: