1) One difference between continuous quality improvement and traditional quality assurance is that quality improvement always

2) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

3) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

4) Performance improvement teams should always be required to

5) Conclusions in a statistical study are generalized to the

6) Benchmarking is based on identifying which of the following?

7) Barriers to effective communication include

8) Frequency distribution can best be displayed through use of

9) Which of the following is an example of a "never event" or sentinel event?

10) The concept of organizational liability is most important in the field of healthcare quality because it holds the organization responsible for

11) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

12) Team building goals for a first meeting should include all of the following EXCEPT

13) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

14) When errors are discovered, staff and supervisors best demonstrate a culture of safety by

15) Facility A is investigating its medication administration time for a specific diagnosis. Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes, Facility A should

16) The perception of how an organization operates, including how employees relate to internal and external customers, is the organizational

17) A 69-year-old female admitted for hip replacement is taken to surgery. The patient is identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near miss was most likely identified as a result of

18) After a significant unexpected event, an intense analysis is performed to

19) An organization can best measure its effectiveness in meeting customer expectations by:

20) Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which of the following approaches best advances improvement efforts?

21) The most effective tool to improve communication between caregivers is known as

22) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

23) On discharge, the patient refuses billing because 2 out of 3 days of his stay in the hospital is due to medication anaphylaxis. This occurrence is:

24) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

25) A healthcare quality professional has been asked to examine a new method of reviewing adverse events in an organization. It has been decided that a system of triggers will be established to alert the Quality Council of a potential problem. The best example of a trigger that should be set with a threshold of zero is a