1) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

2) A healthcare network has implemented an electronic medical record system allowing data to be transmitted, on demand, from one facility to another. Which of the following will best promote both cost-effectiveness and patient satisfaction?

3) A hospital-wide medical record audit on documentation has been completed. The following table shows the compliance rate of documentation:

Which of the following is the next step?

4) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

5) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

6) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

7) Which of the following sampling techniques selects participants based on their availability in a certain place during a specific time frame?

8) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

9) The best tool to display the stability of nosocomial infection rates over time is a

10) The primary purpose of an organization's quality improvement (QI) strategic plan is to

11) An organization can best measure its effectiveness in meeting customer expectations by:

12) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

13) An organization's data demonstrate an increase in the number of patient falls. A healthcare quality professional should recommend

14) According to continuous quality improvement principles, which of the following concepts is most important?

15) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

16) When using cost-benefit analysis in decision-making, it is important to remember that

17) Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?

18) Empowerment gives employees the opportunity to

19) Generic screening is an example of risk

20) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

21) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

22) Replacing retrospective review with concurrent review is an example of:

23) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

24) The concept of organizational liability is most important in the field of healthcare quality because it holds the organization responsible for

25) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should