1) Which of the following is the primary goal of risk management?

2) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

3) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

4) Healthcare quality professionals can best communicate organizational values and commitment through

5) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

6) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

7) To avoid misinterpreting variances, which of the following statistical tools should be used?

8) The most effective tool to improve communication between caregivers is known as

9) Conclusions in a statistical study are generalized to the

10) A Quality Council has created a Patient Safety Council. The council is concerned that staff may see this as another program that has been added to their
busy schedules that will eventually go away. The best way for the organization to establish patient safety as an ongoing part of the organization's culture is to

11) Prior to plotting a line graph, a healthcare quality professional should FIRST

12) To be useful in preventing future error, a Root Cause Analysis (RCA) should be performed

13) A failure mode and effects analysis (FMEA) provides which of the following types of review?

14) Which of the following are measures of central tendency?

15) When a case manager wants to demonstrate length of stay data that depicts both common cause and special cause variation, which of the following should be used?

16) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

17) The concept of organizational liability is most important in the field of healthcare quality because it holds the organization responsible for

18) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

19) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

20) Incorporating TQM key concepts, compartmentalization of QM/QI activities by organizational structure, i.e., by department or discipline, is

21) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

22) In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?

23) For a continuous quality improvement team to be successful, who must be included on the team?

24) When using cost-benefit analysis in decision-making, it is important to remember that

25) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must