KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) A poster containing information will most effectively convey outcome information to internal customers.

(Patient fall decreased over 4 years) printed above a line graph showing percentage of falls to patient days

2 Bar graphs showing the 2 unites with fewest number of falls over past year

(Patient fall last year were 0.5% of patient days) printed to photograph of the organization staff

Patient fall indicate downward trend. Keep moving team!

2) The prevalence rate of a disease depends on the

total number of cases and the population at risk.

number of new cases and the population at risk.

incidence rate and duration of the disease.

incidence and change in the balance of etiological factors.

3) Which of the following best demonstrates the use of the Plan-Do-Check-Act performance improvement model?

Review current practice, form a multidisciplinary committee, schedule a meeting to develop a plan, and determine actions to be taken.

Identify a problem, implement change, educate staff about the change, and rewrite policies and procedures to augment the change.

Collect baseline data, form a committee to develop the plan, validate audit data, and formalize the change.

Prioritize opportunities for improvement, pilot the improvement, compare pre and post-implementation data, and rollout to the entire organization.

4) For a continuous quality improvement team to be successful, who must be included on the team?

administrator

person performing the process

department supervisor

quality management representative

5) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

council.

leader.

facilitator.

teams.

6) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

Review the policy with nursing representatives to identify ambiguities.

Refer the involved nurse to nursing peer review.

Educate nursing staff on the importance of timely notification of critical test results

Continue to collect data as one event is insufficient to take action.

7) Quality improvement teams are beneficial because they

authorize solutions to problems.

improve managerial control.

maximize expertise and perspectives.

promote competition and pride among members.

8) What is the most frequent cause of failure in any improvement effort?

Inadequate or improper training

Lack of senior and middle management involvement

Unrealistic expectations

Poor communication across the organization

9) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

the effectiveness of the team leader and facilitator.

the length of time the team has been together.

how well the team met the intended outcome.

the amount of data the team has collected.

10) When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?

organization assessment and change management

organization design and re-engineering

group dynamics and facilitation

team development and management

11) Which of the following principles applies to continuous quality improvement in an organization?

Empowerment automatically occurs upon implementation of the program.

Twenty percent of trouble comes from 80% of the problems.

Systems, not poor job performance, are responsible for most problems.

Causes of nonconformance must be identified and corrected temporarily.

12) Human factors engineering is defined as the study of humans and their interaction with

patients and the organization.

adverse events and latent errors.

the tools they use and the environment.

medical technology and the organizational systems.

13) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

quality management, patient satisfaction surveys, and resource management

investigating, analyzing, and reporting

contracting, reporting, and resource management

patient satisfaction surveys, contracting, and investigation

14) An organization that is committed to a culture of team-work, collaboration, and adaptability is referred to as having

A reporting culture.

An open culture

A just culture

A learning culture

15) A new quality director has reviewed the information related to the Quality Council minutes and notes the following: - The council meets quarterly. Meetings
last approximately 2 hours. - The council roster includes all clinical department managers and the quality director. Attendance ranges from 45-60%. - The primary role of the council is to receive department quality reports, which are then forwarded to the organization's governing body. Based on the information above, which of the following actions is most appropriate?

Require departments to forward reports for review prior to the meetings.

Redefine the council's role to coordinate and prioritize quality activities.

Eliminate the council and directly report quality data to the governing body

Switch to a monthly meeting with a new agenda format.

16) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

review and revise policies and procedures

initiate testing as a part of staff competency.

stock personal protective equipment (PPE) in the clean utility room.

show a videotape on Standard Precautions quarterly

17) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:

arrange a meeting with the physician and nurse manager.

speak with the nurse manager on behalf of the physician

review the patient record to determine legibility of the physician's orders.

evaluate the patient outcome to determine organizational risk.

18) One difference between continuous quality improvement and traditional quality assurance is that quality improvement always

requires the application of statistical process control.

addresses potential problems.

focuses on systems or processes.

excludes monitoring and evaluation of care provided.

19) When a case manager wants to demonstrate length of stay data that depicts both common cause and special cause variation, which of the following should be used?

Pareto chart

scatter plot

frequency plot

Shewhart chart

20) A balanced scorecard for an organization is best described as

a representation of key performance indicators.

a graphic display of departmental performance.

an integrated report showing the best performing teams.

a tool to reflect the priorities of the organization's customers.

21) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

quality teams

consumer expectations

conflict resolution

organizational change

22) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

Evaluate compliance with the pathway.

Continue to monitor, and collect additional data.

Re-educate the staff on the purpose of the pathway.

Correlate the pathway with staffing levels.

23) Medication is ordered for a diabetic patient. Its capacity to improve health status, as a Dimension of quality or performance, is it

Effectiveness.

Safety

Efficacy.

Appropriateness.

24) Which of the following is an essential component in a performance improvement report?

team composition and attendance

governing body approval

data analysis and display

individual performance review

25) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute

a policy allowing only non-laced shoes.

a 24-hour video monitoring system.

patient checks every 15 minutes.

a buddy system for the patients.

Your score is