KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) Which of the following are the primary reasons for developing drug formularies?

reduce medication errors and educate physicians

encourage the appropriate use of medications and minimize inventory

decrease food and drug interactions and promote patient safety

manage pharmacy costs and promote patient safety

2) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

risk management plan

patient safety manual

medical staff bylaws

surgical policies and procedures

3) The surgery department's monthly case review revealed 10 records meeting the criteria. Six records did not meet the criteria. In calculating the incidence rate, the denominator is

4) Team building goals for a first meeting should include all of the following EXCEPT

getting to know one another.

evaluating the project.

learning to work as a team.

setting meeting ground rules.

5) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

gap analysis

Kanban method

Gantt chart

Ishikawa diagram

6) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

compare results to historical data.

make the results public for others to use for benchmarking.

identify the next process to benchmark.

implement change back at the team's site.

7) In continuous quality improvement programs, surveys are essential to determine which of the following?

performance standards

effective managemen

population demographics

customer needs

8) According to continuous quality improvement principles, which of the following concepts is most important?

constancy of purpose

resistance to change

financial impact

performance of individuals

9) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

conduct a root cause analysis.

perform a regression analysis.

reassign the employees involved.

implement new technology.

10) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

composition of the team

number of medication errors since team was chartered

team members' ability to interpret graphs

frequency of team meetings

11) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

flow chart

affinity diagram

prioritization matrix

histogram

12) A rural healthcare facility is tackling increased patient complaints about long ED wait times by forming a multidisciplinary task force. Strategies include hiring more staff, revamping triage processes, and investing in advanced equipment, with ongoing performance monitoring for improvement. Which principles of Total Quality Management (TQM) are being demonstrated in the healthcare facility's approach to addressing long wait times in the ED?

Data-driven decision-making, continuous training and education, and strategic planning

Stakeholder engagement, risk management, and resource optimization

Continuous improvement, customer focus, and teamwork

Leadership commitment, employee involvement, and process improvement

13) Upon completion of a performance improvement project, who is the best person to compile and write a report?

quality manager

team leader

recorder

facilitator

14) A new quality director has reviewed the information related to the Quality Council minutes and notes the following: - The council meets quarterly. Meetings
last approximately 2 hours. - The council roster includes all clinical department managers and the quality director. Attendance ranges from 45-60%. - The primary role of the council is to receive department quality reports, which are then forwarded to the organization's governing body. Based on the information above, which of the following actions is most appropriate?

Redefine the council's role to coordinate and prioritize quality activities.

Switch to a monthly meeting with a new agenda format.

Eliminate the council and directly report quality data to the governing body

Require departments to forward reports for review prior to the meetings.

15) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

involve the entire organization in the program.

research how technology can be used to prevent errors.

review incident reports to identify where the errors are occurring.

determine which patient safety goals need to be monitored.

16) A poster containing information will most effectively convey outcome information to internal customers.

(Patient fall decreased over 4 years) printed above a line graph showing percentage of falls to patient days

Patient fall indicate downward trend. Keep moving team!

(Patient fall last year were 0.5% of patient days) printed to photograph of the organization staff

2 Bar graphs showing the 2 unites with fewest number of falls over past year

17) Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital's new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?

Projects not linked to organizational goals and objectives

Lack of understanding of Lean Six Sigma

Inadequate focus on behavioral change to support process change

Lack of top management support

18) The utilization management committee is reviewing length-of-stay data for a particular procedure. In comparing data by physician, which of the following statistics will be most useful?

correlation

range

mean

mode

19) The concept of "patient safety" applies most appropriately to

risk prevention.

patient complaint management.

serious physical injuries.

environmental safety measures.

20) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

Assess the present knowledge of the staff

Deliver lectures to the staff

Review the previous performance of the staff

Make interview with the staff

21) When using cost-benefit analysis in decision-making, it is important to remember that

return on investment should be at least 10 to 1.

implementation costs are more important than return on investment.

consideration of the benefit is more important than cost.

qualitative and quantitative data should be used.

22) What is the primary goal of alignment efforts in healthcare quality?

Minimizing collaboration among healthcare providers

Maximizing individual provider profits

Enhancing patient experience and outcomes

Ignoring the need for standardization and consistency

23) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute

patient checks every 15 minutes.

a 24-hour video monitoring system.

a buddy system for the patients.

a policy allowing only non-laced shoes.

24) A balanced scorecard for an organization is best described as

a graphic display of departmental performance.

a representation of key performance indicators.

a tool to reflect the priorities of the organization's customers.

an integrated report showing the best performing teams.

25) Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

continuous monitoring

monthly lectures

quarterly newsletters

quality teams

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