1) A curriculum developed by healthcare organizations for staff education in organizational change should include all of the following EXCEPT

2) The evolution of quality improvement in healthcare has shifted the primary focus from the performance of individuals to the performance of the:

3) A t-test may be used to

4) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

5) Medication is ordered for a diabetic patient. Its capacity to improve health status, as a Dimension of quality or performance, is it

6) Medication reconciliation is a process intended to

7) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

8) The primary objective of the operational linkage between risk management and quality/performance improvement is to

9) Which of the following is the primary goal of risk management?

10) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

11) A team has been tasked with developing a program to prevent patient falls. Which of the following data elements from an incident/occurrence report would
provide the most useful information for the team in evaluating the program's success?

12) Which of the following is most useful in performing a morbidity/mortality review?

13) Generic screening is an example of risk

14) An annual evaluation of a laboratory's quality program identified no opportunities for improvement. Which of the following elements of the program should be reviewed?

15) Which of the following are essential functions of an infection control program?

16) Informed consent for hip surgery was obtained and documented for an elderly patient. In the recovery room, a nurse discovered the wrong hip had been replaced. A healthcare quality professional should

17) Physician profiles are reviewed at the time of reappointment to

18) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

19) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

20) In the quality improvement process, performing a cost-benefit analysis is most useful in

21) Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

22) What is the most frequent cause of failure in any improvement effort?

23) Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of

24) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

25) Benchmarking is based on identifying which of the following?