1) What is the primary goal of alignment efforts in healthcare quality?

2) Upon completion of a performance improvement project, who is the best person to compile and write a report?

3) An organization's data demonstrate an increase in the number of patient falls. A healthcare quality professional should recommend

4) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

5) Healthcare quality professionals can best communicate organizational values and commitment through

6) A valid data collection tool should incorporate

7) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

8) A team approach to problem solving is most useful when

9) The primary purpose of an organization's quality improvement (QI) strategic plan is to

10) In profiling length-of-stay data for benchmarking, it is important that data be

11) Which of the following is most appropriate in preparation for an external survey of a healthcare facility?

12) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

13) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

14) Which of the following is an example of information that should be included in an incident report, but should NOT be recorded in a patient's medical record?

15) Which of the following topics are discussed at a morbidity and mortality conference?

16) In the context of Total Quality Management (TQM) principles applied in healthcare, which scenario best exemplifies the concept of 'employee empowerment' while considering factors such as decision-making processes and task allocation?

17) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

18) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

19) In the context of quality awards, what role does organizational leadership play in strategic alignment?

20) Team cohesion is established during which of the following stages of team growth?

21) Which of the following best demonstrates the use of the Plan-Do-Check-Act performance improvement model?

22) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

23) In the quality improvement process, performing a cost-benefit analysis is most useful in

24) A 69-year-old female admitted for hip replacement is taken to surgery. The patient is identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near miss was most likely identified as a result of

25) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should