1) The best approach for training staff about quality and patient safety is to:

2) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

3) When a team evaluating the use of restraints starts to discuss a liability claim related to a patient, the facilitator should

4) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

5) Which of the following is always true regarding a sentinel event?

6) Minimizing the chances for an adverse event to reoccur includes determining the primary contributing factor by using

7) A performance improvement (PI) training program for supervisors should include

8) To develop a Performance Improvement Plan, the organization must

9) Quality improvement team development stages include all of the following EXCEPT

10) The use of clinical pathways and guidelines in hospitals should do which of the following?

11) Which of the following are essential functions of an infection control program?

12) Balanced scorecards are useful because they

13) What is the primary goal of alignment efforts in healthcare quality?

14) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

15) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

16) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

17) The concept of "patient safety" applies most appropriately to

18) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must

19) The concept of organizational liability is most important in the field of healthcare quality because it holds the organization responsible for

20) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

21) An organization has established a culture of patient safety when

22) Which of the following is most useful in performing a morbidity/mortality review?

23) Clinical decision support systems can support medication safety by alerting prescribers to

24) A curriculum developed by healthcare organizations for staff education in organizational change should include all of the following EXCEPT

25) A balanced scorecard for an organization is best described as