KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) A poster containing information will most effectively convey outcome information to internal customers.

2 Bar graphs showing the 2 unites with fewest number of falls over past year

Patient fall indicate downward trend. Keep moving team!

(Patient fall decreased over 4 years) printed above a line graph showing percentage of falls to patient days

(Patient fall last year were 0.5% of patient days) printed to photograph of the organization staff

2) When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?

organization assessment and change management

organization design and re-engineering

team development and management

group dynamics and facilitation

3) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

maintain both contracts with no further action.

recommend that Hospital B acquire Hospital A.

negotiate an exclusive arrangement with Hospital B.

monitor the expenses of both institutions for the next year.

4) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

require staff to sign that they have read and understood the falls policy.

share unit-specific data on falls.

use an educator to teach falls prevention.

conduct a medication review of patients who have fallen.

5) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

histogram.

pie chart.

Ishikawa diagram.

run chart.

6) Which of the following are essential functions of an infection control program?

risk management and surveillance

prevention and education

surveillance and prevention

patient safety and risk management

7) A root cause analysis team examined a serious medication error and recommended changes. Which of the following should be done next?

The Quality Council should review medication errors quarterly.

The process owner should implement and assess effectiveness.

Random checks for compliance should be made by patient safety staff.

Monthly reports should be sent to the regulatory body

8) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

"Is the PI plan consistent with the organization's mission and strategic priorities?"

"Are there sufficient organizational resources to support the PI plan?"

"Does the PI plan include statistical methods for monitoring change?"

"Has the organization been successful in communicating the intent and message of the PI plan to employees?"

9) Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital's new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?

Lack of top management support

Projects not linked to organizational goals and objectives

Lack of understanding of Lean Six Sigma

Inadequate focus on behavioral change to support process change

10) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

clinical incompetency

malpractice

potentially compensable event

claims management

11) Healthcare quality professionals can best communicate organizational values and commitment through

establishing a multidisciplinary task force.

leading by example.

disseminating monthly newsletters.

creating a mission statement.

12) Measuring the time it takes a nurse to perform a procedure addresses which of the following aspects of care?

process

structure

monitoring

outcome

13) Based on identified issues, a healthcare quality professional examines 100% of one physician's admissions and only 20% of all other physicians' admissions. This is best described as a

concurrent review.

retrospective review.

prospective review.

focused review.

14) What is the most frequent cause of failure in any improvement effort?

Poor communication across the organization

Inadequate or improper training

Unrealistic expectations

Lack of senior and middle management involvement

15) Which of the following is most useful in performing a morbidity/mortality review?

do-not-resuscitate policy

length of stay

autopsy results

physician profiling

16) Which of the following is the FIRST step in facilitating change in an organization?

Get feedback from staff on the problems to be addressed.

Identify problems to be addressed in the organization.

Develop a performance improvement plan.

Identify key people in the organization who should be involved.

17) Data collected about surgical cases shows significant delays. Further analysis shows the chart:
Which of the following should a healthcare quality professional do first?

Form a multidisciplinary team to develop recommendations for improvement.

Perform a focused professional practice evaluation (FPPE) on every surgeon.

Provide the service chief with further analyses of surgeon-specific data.

Ask the nurse manager to write a memo encouraging promptness.

18) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

face-to-face, oral, scheduled

formal, electronic, 'need to know

clear, written, top-down

timely, open, two-way

19) Situation-Background-Assessment-Recommendation (SBAR) is a

method that measures process variation.

tool to improve communication among caregivers.

Six Sigma methodology.

software package used in quality improvement.

20) Which of the following is the primary goal of risk management?

Perform failure mode and effects analyses.

Maintain an effective incident reporting system.

Identify the high risk areas of the organization.

Reduce financial loss associated with legal actions.

21) One aspect of a quality process that integrates with risk management is the review and evaluation of

case-mix analysis reports.

accreditation survey reports.

adverse drug events.

encounter data.

22) Frequency distribution can best be displayed through use of

a histogram.

a flow chart.

a force field analysis.

an interrelationship diagram.

23) An organization's data demonstrate an increase in the number of patient falls. A healthcare quality professional should recommend

sharing the data with the staff to provide feedback.

increasing staffing on weekends and nights.

convening a focus group of medical staff to discuss fall risks.

revising the fall-risk assessment tool.

24) A patient safety program can best be enhanced by which of the following technologies?

barcode system for medication administration

computers on wheels at the patients' bedsides

online evidence-based medicine guidelines

digital medication reference materials

25) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

understand customers' expectations

benchmark satisfaction.

measure professional practice patterns.

develop clinical pathways/guidelines.

Your score is