1) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

2) A culture of patient safety in an organization will have been successfully created when

3) A healthcare quality professional has been asked to examine a new method of reviewing adverse events in an organization. It has been decided that a system of triggers will be established to alert the Quality Council of a potential problem. The best example of a trigger that should be set with a threshold of zero is a

4) Which of the following adverse events is NOT considered a sentinel event?

5) Which of the following actions has the greatest impact in reducing harm?

6) Evidence of strong organization culture

7) Barriers to effective communication include

8) Which of the following are the primary reasons for developing drug formularies?

9) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

10) Upon completion of a performance improvement project, who is the best person to compile and write a report?

11) A failure mode and effects analysis (FMEA) provides which of the following types of review?

12) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review

13) In the context of quality awards, what role does organizational leadership play in strategic alignment?

14) A hospital-wide medical record audit on documentation has been completed. The following table shows the compliance rate of documentation:

Which of the following is the next step?

15) Human factors engineering is defined as the study of humans and their interaction with

16) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

17) A rural healthcare facility is tackling increased patient complaints about long ED wait times by forming a multidisciplinary task force. Strategies include hiring more staff, revamping triage processes, and investing in advanced equipment, with ongoing performance monitoring for improvement. Which principles of Total Quality Management (TQM) are being demonstrated in the healthcare facility's approach to addressing long wait times in the ED?

18) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

19) To avoid misinterpreting variances, which of the following statistical tools should be used?

20) Generic screening is an example of risk

21) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

22) Replacing retrospective review with concurrent review is an example of:

23) Informed consent for hip surgery was obtained and documented for an elderly patient. In the recovery room, a nurse discovered the wrong hip had been replaced. A healthcare quality professional should

24) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

25) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?