KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) The primary purpose of integrating financial and quality management information is to

determine medical necessity of treatment.

identify potential cash flow problems.

identify problems in resource management.

develop physician profiles.

2) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

leadership was not properly trained in the change process.

a few disgruntled staff are instigating dissension in the ranks.

that the re-engineering decision was a mistake.

a failure to address the needs of the staff who were retained.

3) Which of the following are essential functions of an infection control program?

patient safety and risk management

surveillance and prevention

prevention and education

risk management and surveillance

4) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

surgical policies and procedures

medical staff bylaws

patient safety manual

risk management plan

5) Human factors engineering is defined as the study of humans and their interaction with

medical technology and the organizational systems.

the tools they use and the environment.

patients and the organization.

adverse events and latent errors.

6) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

develop contractual relationships to enhance market share.

contract with a consulting firm to assist with the planning process.

examine both internal and external environments.

determine organizational profitability during the most recent fiscal year.

7) After a significant unexpected event, an intense analysis is performed to

collect risk management data.

prepare the facility for a lawsuit.

understand the cause.

identify who made the error.

8) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

Use a system-wide failure mode and effects analysis (FMEA).

Conduct a root cause analysis to proactively identify risks.

Evaluate training data to plan leadership retreats.

Identify quarterly discharge rates for the organization.

9) To develop a Performance Improvement Plan, the organization must

perform a Root-Cause Analysis to determine what needs to be improved.

review plans and goals from other organizations.

design the process and the plan, and then plan for the implementation.

evaluate the costs for each department’s involvement.

10) Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

continuous monitoring

quality teams

monthly lectures

quarterly newsletters

11) An organization has established a culture of patient safety when

reports of potential errors have decreased.

employee education is completed

fear of retaliation is eliminated.

patient safety goals are implemented.

12) A t-test may be used to

display the size of a sampling variation.

display a listing of the number of occurrences of a variable.

evaluate the effects of two different treatments.

evaluate differences among three or more treatments.

13) Which of the following principles applies to continuous quality improvement in an organization?

Empowerment automatically occurs upon implementation of the program.

Causes of nonconformance must be identified and corrected temporarily.

Twenty percent of trouble comes from 80% of the problems.

Systems, not poor job performance, are responsible for most problems.

14) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

stock personal protective equipment (PPE) in the clean utility room.

initiate testing as a part of staff competency.

review and revise policies and procedures

show a videotape on Standard Precautions quarterly

15) The use of clinical pathways and guidelines in hospitals should do which of the following?

Improve patient satisfaction.

Identify errors in patient care.

Minimize variation in patient care.

Reduce length of stay.

16) Which of the following is the best example of the use of human factors engineering?

using PDCA to improve compliance with hand hygiene

designing products to prevent tubing misconnections

implementing a Kaizen process to reduce inventory

eliminating waste through reduction in motion

17) Which of the following charts will most likely be used first in a root cause analysis?

Pareto

flow

control

Gantt

18) Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?

well-defined organizational structure

support from the medical staff

quantifiable objectives

integrated data collection

19) A Failure Mode and Effects Analysis (FMEA) is performed

to immediately investigate an incident that occurred.

when there is a chance of an incident reoccurring.

as a preventative measure before an incident occurs.

if the severity of an incident led to a patient death.

20) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?

identify medical review criteria, identify sampling methods to be used, define objectives of the performance review, pilot test.

define objectives of the performance review, identify populations covered by the guideline, develop data collection form, pilot test.

develop data collection form, identify populations covered by the guideline, identify the data sources, conduct the review

consider costs of the review, identify clinicians and sites of care, define objectives of the performance review, develop data collection form.

21) A healthcare quality professional is teaching staff members to respond to patient complaints. Which of the following is the most effective behavior when dealing with angry patients?

Acknowledge the patient's feelings

Terminate the conversation quickly.

Redirect the discussion.

Ask the patient to calm down.

22) During quality management data analysis activities, Pareto charts are most appropriately used for

displaying parts of a whole.

determining cause and effect relationships.

determining priorities among contributing factors.

displaying trends over time.

23) An annual evaluation of a laboratory's quality program identified no opportunities for improvement. Which of the following elements of the program should be reviewed?

frequency of data collection

format of data display

performance indicators

committee meeting attendance

24) Timeliness and compliance of documentation were discussed at a multidisciplinary team meeting. To evaluate the effectiveness of the team's action plan, which of the following will provide the most useful information?

frequency of meetings

physician attendance

number of complaints

medical record review

25) Prior to plotting a line graph, a healthcare quality professional should FIRST

identify the parameters.

develop a legend.

define the axis measurements.

calculate the mean.

Your score is