1) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?

2) Comparing healthcare organizations by using medical error rates

3) The concept of "patient safety" applies most appropriately to

4) A healthcare quality professional is teaching staff members to respond to patient complaints. Which of the following is the most effective behavior when dealing with angry patients?

5) When a team evaluating the use of restraints starts to discuss a liability claim related to a patient, the facilitator should

6) A poster containing information will most effectively convey outcome information to internal customers.

7) One difference between continuous quality improvement and traditional quality assurance is that quality improvement always

8) The primary purpose of risk management trend analysis is to

9) On discharge, the patient refuses billing because 2 out of 3 days of his stay in the hospital is due to medication anaphylaxis. This occurrence is:

10) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:

11) The primary objective of the operational linkage between risk management and quality/performance improvement is to

12) Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of

13) The first step in conducting an epidemiological study is to

14) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

15) Team building goals for a first meeting should include all of the following EXCEPT

16) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

17) A team approach in quality improvement activities is preferred when

18) Which of the following is the most effective way to integrate performance improvement concepts throughout an organization?

19) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

20) To develop a Performance Improvement Plan, the organization must

21) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

22) A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

23) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

24) Which of the following is the FIRST step in facilitating change in an organization?

25) The primary purpose of an organization's quality improvement (QI) strategic plan is to