KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) Quality improvement teams are beneficial because they

promote competition and pride among members.

maximize expertise and perspectives.

improve managerial control.

authorize solutions to problems.

2) Which of the following should be included in an annual performance improvement report to a governing body?

incident/occurrence reports

physician peer reviews

meeting minutes

team achievements

3) Which of the following is the best way to determine if a quality improvement initiative is successful?

Present findings to the Quality Council.

Compare outcomes with pre-established goals.

Survey patients and customers.

Conduct a survey of employees.

4) Medication reconciliation is a process intended to

increase use of electronic medication administration.

investigate formulary discrepancies.

improve efficiency of medication administration.

identify and resolve discrepancies.

5) Which of the following is an example of information that should be included in an incident report, but should NOT be recorded in a patient's medical record?

the patient's right knee replaced after consenting to replacement of the left knee

details concerning a medication preparation error discovered and corrected prior to administration

the patient found on the floor next to the bed with the patient's right leg appearing to be rotated

the date, time, dose, and name of a medication administered to a patient in error

6) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

in-service on ordering blood usage for the physicians

development of a new procurement procedure

improvements in documentation

elimination of wasted blood

7) Using the 80/20 rule, 80% of organizational problems are issues related to:

education.

systems.

staffing.

performance.

8) When using cost-benefit analysis in decision-making, it is important to remember that

qualitative and quantitative data should be used.

return on investment should be at least 10 to 1.

implementation costs are more important than return on investment.

consideration of the benefit is more important than cost.

9) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

review and revise policies and procedures

stock personal protective equipment (PPE) in the clean utility room.

initiate testing as a part of staff competency.

show a videotape on Standard Precautions quarterly

10) A failure mode and effects analysis (FMEA) provides which of the following types of review?

proactive

retrospective

retroactive

concurrent

11) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

clerical, clinical, and administrative staff from both facilities

primary care physician, clinic nurse, and clinic administrator

radiologist, primary care physician, and clinic medical records

administrative representatives from both facilities

12) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

Correlate the pathway with staffing levels.

Continue to monitor, and collect additional data.

Re-educate the staff on the purpose of the pathway.

Evaluate compliance with the pathway.

13) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

incomplete understanding about required reporting

lack of knowledge about how to use the system

time required to complete an incident report

staff fears of negative consequences of reporting

14) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

design a dashboard.

develop potential action plans.

set up a project plan.

define expectations and outcomes.

15) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

standards and procedures

indicators and a data analyst

facilitator and recorder

empowerment and training

16) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

flow chart

multi-voting

histogram

cost-benefit analysis

17) For a continuous quality improvement team to be successful, who must be included on the team?

person performing the process

quality management representative

administrator

department supervisor

18) In developing a performance improvement action plan, which of the following tools should be used FIRST?

interrelationship diagram

cause and effect diagram

control chart

Pareto chart

19) Which of the following is the first step in implementing lean management effectively in a hospital?

Eliminate waste.

Distinguish between value-added steps from non-value-added steps in any given process.

Identify key processes for kaizen projects.

Create an organizational culture that is receptive to lean thinking.

20) The first step in conducting an epidemiological study is to

develop the data collection tool.

collect the data.

determine which statistical tests to use.

formulate the question to be answered.

21) A healthcare network has implemented an electronic medical record system allowing data to be transmitted, on demand, from one facility to another. Which of the following will best promote both cost-effectiveness and patient satisfaction?

decreasing repeat tests when a patient is seen in more than one facility

increasing the security of confidential patient information

eliminating the need for patients to hand-carry records

improving the accuracy of medication reconciliation

22) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

the effectiveness of the team leader and facilitator.

the length of time the team has been together.

how well the team met the intended outcome.

the amount of data the team has collected.

23) What is the primary goal of alignment efforts in healthcare quality?

Enhancing patient experience and outcomes

Maximizing individual provider profits

Minimizing collaboration among healthcare providers

Ignoring the need for standardization and consistency

24) Balanced scorecards are useful because they

evaluate the pros and cons of the governing body's priorities.

focus on the most significant strategic initiative.

put strategy and vision at the center of an organization's effort.

concentrate on the performance of individual units.

25) The primary reason healthcare organizations use benchmarking is to

decrease risk to the organization

provide risk adjustment.

comply with accreditation standards.

improve performance

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