KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) Team cohesion is established during which of the following stages of team growth?

storming

norming

forming

performing

2) Which of the following team members is responsible for keeping meetings focused?

leader

recorder

facilitator

time keeper

3) The concept of "patient safety" applies most appropriately to

patient complaint management.

environmental safety measures.

serious physical injuries.

risk prevention.

4) A performance improvement (PI) training program for supervisors should include

budget-variance reporting.

results of a failure mode and effects analysis (FMEA).

review of patient falls.

rapid-cycle process.

5) According to continuous quality improvement principles, which of the following concepts is most important?

financial impact

performance of individuals

resistance to change

constancy of purpose

6) In the context of Total Quality Management (TQM) principles applied in healthcare, which scenario best exemplifies the concept of 'employee empowerment' while considering factors such as decision-making processes and task allocation?

Creating a committee composed solely of upper management to oversee all decision-making processes, including those involving frontline staff.

Developing a system where only staff with specific job titles have the authority to make decisions, limiting empowerment to a select few.

Allowing frontline staff to autonomously make decisions within their scope of expertise, with occasional oversight from upper management for major decisions.

Establishing regular training sessions for frontline staff to enhance their decision-making skills and providing them with opportunities to lead certain projects independently

7) The utilization management committee is reviewing length-of-stay data for a particular procedure. In comparing data by physician, which of the following statistics will be most useful?

correlation

mode

mean

range

8) Which of the following principles applies to continuous quality improvement in an organization?

Causes of nonconformance must be identified and corrected temporarily.

Systems, not poor job performance, are responsible for most problems.

Empowerment automatically occurs upon implementation of the program.

Twenty percent of trouble comes from 80% of the problems.

9) Patient safety is promoted in an organization through

encouragement of error reporting, staff education, and reliable systems.

performance reviews, encouragement of error reporting, and willingness to pay overtime.

reliable systems, open communication, and performance reviews.

willingness to pay overtime, open communication, and staff education.

10) When a case manager wants to demonstrate length of stay data that depicts both common cause and special cause variation, which of the following should be used?

scatter plot

Shewhart chart

Pareto chart

frequency plot

11) Which of the following should be included in an annual performance improvement report to a governing body?

physician peer reviews

team achievements

meeting minutes

incident/occurrence reports

12) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

patient satisfaction surveys, contracting, and investigation

investigating, analyzing, and reporting

contracting, reporting, and resource management

quality management, patient satisfaction surveys, and resource management

13) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?

develop data collection form, identify populations covered by the guideline, identify the data sources, conduct the review

consider costs of the review, identify clinicians and sites of care, define objectives of the performance review, develop data collection form.

define objectives of the performance review, identify populations covered by the guideline, develop data collection form, pilot test.

identify medical review criteria, identify sampling methods to be used, define objectives of the performance review, pilot test.

14) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

medical director of radiology.

administrator of clinical services.

chief medical officer.

medical director of the quality department.

15) The primary reason healthcare organizations use benchmarking is to

improve performance

provide risk adjustment.

decrease risk to the organization

comply with accreditation standards.

16) Which of the following is the primary benefit of using external quality consultants?

clarifying the mission and vision of the organization

bridging knowledge gaps

maintaining performance standards for the organization

promoting effective communication

17) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

administrative representatives from both facilities

clerical, clinical, and administrative staff from both facilities

primary care physician, clinic nurse, and clinic administrator

radiologist, primary care physician, and clinic medical records

18) Using the 80/20 rule, 80% of organizational problems are issues related to:

staffing.

systems.

education.

performance.

19) Which of the following best demonstrates the use of the Plan-Do-Check-Act performance improvement model?

Collect baseline data, form a committee to develop the plan, validate audit data, and formalize the change.

Review current practice, form a multidisciplinary committee, schedule a meeting to develop a plan, and determine actions to be taken.

Identify a problem, implement change, educate staff about the change, and rewrite policies and procedures to augment the change.

Prioritize opportunities for improvement, pilot the improvement, compare pre and post-implementation data, and rollout to the entire organization.

20) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

facilitator.

council.

teams.

leader.

21) The primary objective of the operational linkage between risk management and quality/performance improvement is to

meet regulatory requirements.

develop a comprehensive plan to prevent future occurrences.

develop a plan of action for individual cases.

alert the hospital attorney of a potentially compensable event.

22) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

Continue to monitor, and collect additional data.

Re-educate the staff on the purpose of the pathway.

Evaluate compliance with the pathway.

Correlate the pathway with staffing levels.

23) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

improvements in documentation

development of a new procurement procedure

in-service on ordering blood usage for the physicians

elimination of wasted blood

24) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

provide a representative to the Quality Council.

have a competitively priced service.

meet all regulatory requirements.

have an active risk management program.

25) Which of the following are measures of central tendency?

mean, median, and mode

standard deviation, variance, and standard error

grouped data, bell curve, and distribution

correlation, regression, and t-test

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