1) Facility A is investigating its medication administration time for a specific diagnosis. Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes, Facility A should

2) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

3) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

4) Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?

5) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?

6) When developing department-specific performance measures and indicators, the quality manager as a consultant should

7) During quality management data analysis activities, Pareto charts are most appropriately used for

8) The best tool to display the stability of nosocomial infection rates over time is a

9) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

10) Physician profiles are reviewed at the time of reappointment to

11) A Quality Council has chartered a Failure Mode and Effects Analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The team's first major task should be to

12) Which of the following is most appropriate in preparation for an external survey of a healthcare facility?

13) A health plan is required to have a mechanism for members to submit complaints. Which of the following actions must be included in the complaint analysis to ensure the plan makes full use of this type of information?

14) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

15) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

16) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

17) Measuring the time it takes a nurse to perform a procedure addresses which of the following aspects of care?

18) When a team evaluating the use of restraints starts to discuss a liability claim related to a patient, the facilitator should

19) Performance improvement teams should always be required to

20) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

21) Which of the following is the best example of the use of human factors engineering?

22) Which of the following is the best example of an outcome measure?

23) Which of the following are the first steps when preparing for an initial accreditation or certification survey of an organization?

24) Which of the following team members is responsible for keeping meetings focused?

25) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?