1) Evaluating medication administration to reduce medical errors is an example of

2) A performance improvement training program has been conducted. The healthcare quality professional has determined that improvement has not occurred. The most likely cause for the lack of improvement would be that:

3) Upon completion of a performance improvement project, who is the best person to compile and write a report?

4) Empowerment gives employees the opportunity to

5) A root cause analysis team examined a serious medication error and recommended changes. Which of the following should be done next?

6) Team cohesion is established during which of the following stages of team growth?

7) Which of the following is an example of a "never event" or sentinel event?

8) Which of the following should be included in an annual performance improvement report to a governing body?

9) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

10) The best way to evaluate the effectiveness of performance improvement training is through:

11) Patient safety is promoted in an organization through

12) Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?

13) When a case manager wants to demonstrate length of stay data that depicts both common cause and special cause variation, which of the following should be used?

14) The responsibility to promote organizational values and commitment among the staff lies within:

15) An annual evaluation of a laboratory's quality program identified no opportunities for improvement. Which of the following elements of the program should be reviewed?

16) A healthcare quality professional has been asked to provide a report on the rate of Cesarean sections performed at a hospital over the past five years. Which of
the following is the best way to present the data.

17) In the quality improvement process, performing a cost-benefit analysis is most useful in

18) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

19) An organization has established a culture of patient safety when

20) A patient is transferred to a neighboring hospital for a magnetic resonance imaging (MRI) exam. Due to a misinterpretation of orders, the procedure is performed on the wrong part of the body. Which of the following should the healthcare quality professional do?

21) One aspect of a quality process that integrates with risk management is the review and evaluation of

22) Replacing retrospective review with concurrent review is an example of:

23) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

24) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review

25) Performance improvement teams should always be required to