1) An organization has established a culture of patient safety when

2) Which of the following is an essential component in a performance improvement report?

3) In the context of Total Quality Management (TQM) principles applied in healthcare, which scenario best exemplifies the concept of 'employee empowerment' while considering factors such as decision-making processes and task allocation?

4) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review

5) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?

6) When conducting a sentinel event review, a root cause analysis

7) For health information technology to be most effective in reducing harm, the technology needs to be

8) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

9) The concept of "patient safety" applies most appropriately to

10) Which of the following sampling techniques selects participants based on their availability in a certain place during a specific time frame?

11) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

12) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

13) Which of the following is most useful in performing a morbidity/mortality review?

14) Conclusions in a statistical study are generalized to the

15) Quality improvement team development stages include all of the following EXCEPT

16) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

17) Which of the following adverse events is NOT considered a sentinel event?

18) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

19) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

20) A culture of patient safety in an organization will have been successfully created when

21) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

22) Which of the following obstetrical outcomes will result in a morbidity review?

23) A performance improvement (PI) training program for supervisors should include

24) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

25) When a case manager wants to demonstrate length of stay data that depicts both common cause and special cause variation, which of the following should be used?