1) The success of a performance improvement program will be most influenced by the:

2) A Quality Council has created a Patient Safety Council. The council is concerned that staff may see this as another program that has been added to their
busy schedules that will eventually go away. The best way for the organization to establish patient safety as an ongoing part of the organization's culture is to

3) On discharge, the patient refuses billing because 2 out of 3 days of his stay in the hospital is due to medication anaphylaxis. This occurrence is:

4) Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which of the following approaches best advances improvement efforts?

5) Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?

6) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

7) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

8) An annual evaluation of a laboratory's quality program identified no opportunities for improvement. Which of the following elements of the program should be reviewed?

9) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

10) The evolution of quality improvement in healthcare has shifted the primary focus from the performance of individuals to the performance of the:

11) To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who should be included on a quality improvement team?

12) After a significant unexpected event, an intense analysis is performed to

13) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to

14) A process indicator is defined as one that measures

15) Balanced scorecards are useful because they

16) Which of the following obstetrical outcomes will result in a morbidity review?

17) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

18) Data collected about surgical cases shows significant delays. Further analysis shows the chart:
Which of the following should a healthcare quality professional do first?

19) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

20) A policy for "time-outs" in an operating room was initiated in the first quarter. The second quarter data demonstrated only 40% compliance with all elements of the process. The first step the Quality Council should take is to:

21) In lean thinking, a process step is defined as "value added" if the

22) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

23) The concept of "patient safety" applies most appropriately to

24) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

25) Quality leadership, in contrast to management by results, starts with which of the following?