KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) Balanced scorecards are useful because they

put strategy and vision at the center of an organization's effort.

evaluate the pros and cons of the governing body's priorities.

concentrate on the performance of individual units.

focus on the most significant strategic initiative.

2) When developing department-specific performance measures and indicators, the quality manager as a consultant should

review the mission statement and seek physician input.

ensure that the numerator and denominator are clearly defined.

conduct a literature search and select quality indicators.

prioritize the quality indicators for selection by the department leader.

3) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

quality management, patient satisfaction surveys, and resource management

contracting, reporting, and resource management

patient satisfaction surveys, contracting, and investigation

investigating, analyzing, and reporting

4) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

requiring adoption of new values by all staff.

support of both hospitals' mission statements.

integrating technology and databases

acceptance of the new mission and vision statements

5) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

Kanban method

Gantt chart

Ishikawa diagram

gap analysis

6) A facility has identified a trend of increased falls for patients aged 60 to 85 years. An effective fall prevention program should include

a patient assessment process, a fall protocol, and staff education.

a patient assessment process, a family sitter program, and a sedation protocol.

a fall protocol, restraint criteria, and a family sitter program.

restraint criteria, staff education, and a sedation protocol.

7) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

patient safety manual

surgical policies and procedures

medical staff bylaws

risk management plan

8) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

Efficacy.

prevalence

Process.

Appropriateness.

9) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

review incident reports to identify where the errors are occurring.

research how technology can be used to prevent errors.

involve the entire organization in the program.

determine which patient safety goals need to be monitored.

10) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

Evaluate training data to plan leadership retreats.

Use a system-wide failure mode and effects analysis (FMEA).

Conduct a root cause analysis to proactively identify risks.

Identify quarterly discharge rates for the organization.

11) A staff member reports that a colon perforation occurred during a colonoscopy. Which of the following is a healthcare quality professional's next step?

Review 100% of colonoscopy procedures.

Refer the case for peer review.

Assign a proctor to the physician.

Modify the physician's privileges.

12) A health plan is required to have a mechanism for members to submit complaints. Which of the following actions must be included in the complaint analysis to ensure the plan makes full use of this type of information?

Calculate the average number of complaints per office site.

Determine the date/time the complaint occurred and the person responsible

Total each complaint category at least on an annual basis.

Review complaints to find system problems that can be improved

13) In continuous quality improvement programs, surveys are essential to determine which of the following?

population demographics

performance standards

customer needs

effective managemen

14) When a case manager wants to demonstrate length of stay data that depicts both common cause and special cause variation, which of the following should be used?

Pareto chart

Shewhart chart

frequency plot

scatter plot

15) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

stratified

convenience

simple random

systematic

16) The primary objective of the operational linkage between risk management and quality/performance improvement is to

alert the hospital attorney of a potentially compensable event.

meet regulatory requirements.

develop a plan of action for individual cases.

develop a comprehensive plan to prevent future occurrences.

17) The evolution of quality improvement in healthcare has shifted the primary focus from the performance of individuals to the performance of the:

medical staff.

ancillary departments.

organization's systems.

governing body

18) Which of the following are the primary reasons for developing drug formularies?

reduce medication errors and educate physicians

encourage the appropriate use of medications and minimize inventory

decrease food and drug interactions and promote patient safety

manage pharmacy costs and promote patient safety

19) Using the 80/20 rule, 80% of organizational problems are issues related to:

performance.

systems.

staffing.

education.

20) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?

identify medical review criteria, identify sampling methods to be used, define objectives of the performance review, pilot test.

consider costs of the review, identify clinicians and sites of care, define objectives of the performance review, develop data collection form.

develop data collection form, identify populations covered by the guideline, identify the data sources, conduct the review

define objectives of the performance review, identify populations covered by the guideline, develop data collection form, pilot test.

21) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

"Does the PI plan include statistical methods for monitoring change?"

"Is the PI plan consistent with the organization's mission and strategic priorities?"

"Has the organization been successful in communicating the intent and message of the PI plan to employees?"

"Are there sufficient organizational resources to support the PI plan?"

22) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

leadership was not properly trained in the change process.

that the re-engineering decision was a mistake.

a few disgruntled staff are instigating dissension in the ranks.

a failure to address the needs of the staff who were retained.

23) A strategy used in brainstorming is that ideas are

discussed when they are mentioned.

all recorded.

prioritized as they occur.

progressively eliminated.

24) Frequency distribution can best be displayed through use of

a force field analysis.

an interrelationship diagram.

a histogram.

a flow chart.

25) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

flow chart

affinity diagram

histogram

prioritization matrix

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