1) After a significant unexpected event, an intense analysis is performed to

2) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

3) A performance improvement (PI) training program for supervisors should include

4) The best way to evaluate the effectiveness of performance improvement training is through:

5) Performance improvement teams should always be required to

6) Which of the following are measures of central tendency?

7) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

8) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

9) In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?

10) Which of the following is the FIRST step in facilitating change in an organization?

11) One aspect of a quality process that integrates with risk management is the review and evaluation of

12) A Quality Council has created a Patient Safety Council. The council is concerned that staff may see this as another program that has been added to their
busy schedules that will eventually go away. The best way for the organization to establish patient safety as an ongoing part of the organization's culture is to

13) Quality improvement teams are beneficial because they

14) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

15) According to continuous quality improvement principles, which of the following concepts is most important?

16) In the context of Total Quality Management (TQM) principles in healthcare, which of the following best exemplifies the concept of "continuous improvement"?

17) Team cohesion is established during which of the following stages of team growth?

18) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

19) In conducting a multivote, all of the following steps are taken except

20) The phrase "reaching consensus" is often used in performance improvement. The term consensus refers to

21) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute

22) For health information technology to be most effective in reducing harm, the technology needs to be

23) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

24) Empowerment gives employees the opportunity to

25) A healthcare quality professional wants to measure the success of a corrective action plan with a 95% confidence level. The average daily census at the quality
professional's organization is 1,000 patients. The best sampling technique for this study is to review