1) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

2) Which of the following is the primary goal of risk management?

3) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

4) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

5) The use of clinical pathways and guidelines in hospitals should do which of the following?

6) The leader of a pain management performance improvement team has asked the Quality Council to disband the team. The most important factor for the Quality Council to assess is

7) Customer suggestions for new services are best used by the organization in developing:

8) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

9) A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by

10) A Quality Council has created a Patient Safety Council. The council is concerned that staff may see this as another program that has been added to their
busy schedules that will eventually go away. The best way for the organization to establish patient safety as an ongoing part of the organization's culture is to

11) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

12) Based on identified issues, a healthcare quality professional examines 100% of one physician's admissions and only 20% of all other physicians' admissions. This is best described as a

13) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

14) Evaluating medication administration to reduce medical errors is an example of

15) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

16) Which of the following is the primary goal of risk management?

17) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

18) A patient is transferred to a neighboring hospital for a magnetic resonance imaging (MRI) exam. Due to a misinterpretation of orders, the procedure is performed on the wrong part of the body. Which of the following should the healthcare quality professional do?

19) Which of the following is most useful in performing a morbidity/mortality review?

20) Which of the following are the first steps when preparing for an initial accreditation or certification survey of an organization?

21) One difference between continuous quality improvement and traditional quality assurance is that quality improvement always

22) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

23) The primary reason healthcare organizations use benchmarking is to

24) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

25) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to