1) Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital's new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?

2) The prevalence rate of a disease depends on the

3) A healthcare quality professional has been asked to provide a report on the rate of Cesarean sections performed at a hospital over the past five years. Which of
the following is the best way to present the data.

4) A healthcare quality professional is developing a policy regarding access to physician quality files. In addition to the date and name of the person requesting the information, which of the following should be included in the policy?

5) A healthcare quality professional is teaching staff members to respond to patient complaints. Which of the following is the most effective behavior when dealing with angry patients?

6) Performance improvement teams should always be required to

7) The responsibility to promote organizational values and commitment among the staff lies within:

8) What is the primary goal of alignment efforts in healthcare quality?

9) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

10) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

11) Quality improvement teams are beneficial because they

12) Upon completion of a performance improvement project, who is the best person to compile and write a report?

13) In the context of Total Quality Management (TQM) principles in healthcare, which of the following best exemplifies the concept of "continuous improvement"?

14) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

15) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

16) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must

17) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

18) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

19) Using the 80/20 rule, 80% of organizational problems are issues related to:

20) Team cohesion is established during which of the following stages of team growth?

21) A medication error occurred and resulted in a severe adverse outcome. In addition to informing the patient and/or family, a healthcare quality professional should

22) What is the most frequent cause of failure in any improvement effort?

23) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

24) In the context of quality awards, what role does organizational leadership play in strategic alignment?

25) The most effective way for a healthcare quality professional to communicate quality improvement activities for the medical staff is by: