KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) A team approach in quality improvement activities is preferred when

financial resources are scarce.

data management is required.

the solution is evident.

the process has many owners.

2) When developing department-specific performance measures and indicators, the quality manager as a consultant should

ensure that the numerator and denominator are clearly defined.

prioritize the quality indicators for selection by the department leader.

review the mission statement and seek physician input.

conduct a literature search and select quality indicators.

3) Which of the following is an example of a leadership strategy to integrate the patient safety program into a healthcare organization's overall performance improvement system?

Conduct a root cause analysis to proactively identify risks.

Identify quarterly discharge rates for the organization.

Evaluate training data to plan leadership retreats.

Use a system-wide failure mode and effects analysis (FMEA).

4) For a continuous quality improvement team to be successful, who must be included on the team?

person performing the process

administrator

quality management representative

department supervisor

5) A team has been tasked with developing a program to prevent patient falls. Which of the following data elements from an incident/occurrence report would
provide the most useful information for the team in evaluating the program's success?

patient demographics

nursing assessment

staffing ratio at the time of the fall

record of the time of the fall

6) Which of the following topics are discussed at a morbidity and mortality conference?

healthcare-acquired infections and perioperative mortality

inpatient mortality and admissions

Cesarean section rates and number of physicians

planned readmissions and newborn mortality rates

7) A root cause analysis team examined a serious medication error and recommended changes. Which of the following should be done next?

The Quality Council should review medication errors quarterly.

Random checks for compliance should be made by patient safety staff.

The process owner should implement and assess effectiveness.

Monthly reports should be sent to the regulatory body

8) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

develop clinical pathways/guidelines.

measure professional practice patterns.

understand customers' expectations

benchmark satisfaction.

9) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

Set up a continuous monitor for review.

Ignore the results and assess next quarter.

Review previous results and assess trends

Call the dietitian and ask for an explanation.

10) Situation-Background-Assessment-Recommendation (SBAR) is a

method that measures process variation.

Six Sigma methodology.

tool to improve communication among caregivers.

software package used in quality improvement.

11) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

Administrative policies and procedures

Organizational plan for the provision of patient care

Corporate by laws

Medical/professional staff bylaws

12) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

that the re-engineering decision was a mistake.

a few disgruntled staff are instigating dissension in the ranks.

leadership was not properly trained in the change process.

a failure to address the needs of the staff who were retained.

13) A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by

selecting a consultant, conducting a needs assessment, and analyzing results.

planning carefully, communicating openly, and leading effectively.

developing policies to assist in the change process so that fear will be minimized.

defining the concepts of re-structuring to the staff and the community.

14) A performance improvement (PI) training program for supervisors should include

review of patient falls.

results of a failure mode and effects analysis (FMEA).

budget-variance reporting.

rapid-cycle process.

15) A monitoring system is being designed in which data will be collected and compared to criteria. Which of the following will best enhance the validity and reliability of the data?

providing a practice-based definition and specific instructions for each element

assigning one staff member to identify, collect, enter, and interpret all data

establishing criteria that are based on the most recent changes in medical science and technology

using a computerized system to substitute data for missing responses

16) A Failure Mode and Effects Analysis (FMEA) is performed

if the severity of an incident led to a patient death.

as a preventative measure before an incident occurs.

when there is a chance of an incident reoccurring.

to immediately investigate an incident that occurred.

17) Team cohesion is established during which of the following stages of team growth?

performing

forming

storming

norming

18) In the process of strategic planning, an organization makes decisions about the future. A basic component of the planning process is to

examine both internal and external environments.

determine organizational profitability during the most recent fiscal year.

contract with a consulting firm to assist with the planning process.

develop contractual relationships to enhance market share.

19) Which of the following charts will most likely be used first in a root cause analysis?

Gantt

Pareto

flow

control

20) A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

utilization committee.

Quality Council.

governing body.

chief of the department.

21) Which of the following actions should a facilitator make the highest priority during the customer focus group process?

establishing rapport with the group

generalizing the findings to the population

providing written ground rules to the group

selecting a homogeneous group

22) In lean thinking, a process step is defined as "value added" if the

customer corrects a mistake to add value.

process owner recognizes the value.

customer recognizes the value.

process owner changes the value of the product.

23) To be useful in preventing future error, a Root Cause Analysis (RCA) should be performed

using practitioners who were not involved in the event.

documenting opinion as well as facts.

utilizing a multidisciplinary team.

starting no earlier than 45 days after the event.

24) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute

a buddy system for the patients.

a policy allowing only non-laced shoes.

patient checks every 15 minutes.

a 24-hour video monitoring system.

25) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

scatter diagram

Pareto chart

line graph

bar chart

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