KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

effectiveness, risk, and priority

probability, likelihood, and criticality

response, evidence, and outcome

frequency, severity, and ease of detection

A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

utilization committee.

chief of the department

governing body.

Quality Council.

3) When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?

team development and management

organization design and re-engineering

group dynamics and facilitation

organization assessment and change management

4) Which of the following are the primary reasons for developing drug formularies?

manage pharmacy costs and promote patient safety

encourage the appropriate use of medications and minimize inventory

decrease food and drug interactions and promote patient safety

reduce medication errors and educate physicians

5) The use of clinical pathways and guidelines in hospitals should do which of the following?

Identify errors in patient care.

Minimize variation in patient care.

Improve patient satisfaction.

Reduce length of stay.

6) The evolution of quality improvement in healthcare has shifted the primary focus from the performance of individuals to the performance of the:

organization's systems.

governing body

ancillary departments.

medical staff.

7) Team building goals for a first meeting should include all of the following EXCEPT

learning to work as a team.

getting to know one another.

setting meeting ground rules.

evaluating the project.

8) The best tool to display the stability of nosocomial infection rates over time is a

histogram.

Pareto chart.

control chart.

run chart.

9) The success of a performance improvement program will be most influenced by the:

educational preparation of quality leaders

reliability of data management software.

culture of the organization

people skills of the facility leaders.

10) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

Gantt chart

Ishikawa diagram

Kanban method

gap analysis

11) A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a Patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

determine which patient safety goals need to be monitored.

review incident reports to identify where the errors are occurring.

involve the entire organization in the program.

research how technology can be used to prevent errors.

12) A policy for "time-outs" in an operating room was initiated in the first quarter. The second quarter data demonstrated only 40% compliance with all elements of the process. The first step the Quality Council should take is to:

continue to audit to confirm that a problem exists.

ask the nurses to identify non-compliant surgeons.

examine if the policy is clear and user-friendly.

create a letter for the CEO to send to all surgeons.

13) To develop a Performance Improvement Plan, the organization must

perform a Root-Cause Analysis to determine what needs to be improved.

design the process and the plan, and then plan for the implementation.

evaluate the costs for each department’s involvement.

review plans and goals from other organizations.

14) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

identify the next process to benchmark.

make the results public for others to use for benchmarking.

compare results to historical data.

implement change back at the team's site.

15) Situation-Background-Assessment-Recommendation (SBAR) is a

Six Sigma methodology.

tool to improve communication among caregivers.

method that measures process variation.

software package used in quality improvement.

16) Which of the following is an essential component in a performance improvement report?

team composition and attendance

individual performance review

data analysis and display

governing body approval

17) Benchmarking is based on identifying which of the following?

statistical control

competition

deficiencies

best practices

18) Frequency distribution can best be displayed through use of

a flow chart.

an interrelationship diagram.

a force field analysis.

a histogram.

19) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

investigating, analyzing, and reporting

patient satisfaction surveys, contracting, and investigation

quality management, patient satisfaction surveys, and resource management

contracting, reporting, and resource management

20) When developing department-specific performance measures and indicators, the quality manager as a consultant should

prioritize the quality indicators for selection by the department leader.

ensure that the numerator and denominator are clearly defined.

review the mission statement and seek physician input.

conduct a literature search and select quality indicators.

21) The following information about patient falls is obtained from a facility with units that have a similar average daily census:
Unit A: 6%
Unit B: 4%
Unit C: 9%
Unit D: 8%
Which of the following additional information is most important to evaluate the cause of the falls?

medication education

number of falls

time of day

compliance with fall protocol

22) Which of the following is the most appropriate question to ask when reviewing an organization's performance improvement (PI) plan?

"Does the PI plan include statistical methods for monitoring change?"

"Are there sufficient organizational resources to support the PI plan?"

"Has the organization been successful in communicating the intent and message of the PI plan to employees?"

"Is the PI plan consistent with the organization's mission and strategic priorities?"

23) Impressed by what he saw at a healthcare conference, the Chief Executive Officer decided to adopt Lean Six Sigma as the hospital's new approach to process improvement. If the desired results are not achieved, which of the following is the most likely reason for this?

Lack of top management support

Inadequate focus on behavioral change to support process change

Projects not linked to organizational goals and objectives

Lack of understanding of Lean Six Sigma

24) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

simple random

convenience

stratified

systematic

25) Quality improvement team outcomes are best evaluated by which of the following?

senior leadership

team leader

PDCA process

nominal group technique

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