1) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

2) A clinical pathway for the management of hip fractures has been developed by a multi-disciplinary team and implemented in a large teaching hospital. After
monitoring for 6 months, the length of stay continues to exceed the guidelines. Which of the following should be the next step?

3) A team approach in quality improvement activities is preferred when

4) Which of the following actions has the greatest impact in reducing harm?

5) In developing a performance improvement action plan, which of the following tools should be used FIRST?

6) Clinical decision support systems can support medication safety by alerting prescribers to

7) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

8) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

9) Quality improvement team development stages include all of the following EXCEPT

10) The best reason to evaluate team meetings is to

11) Situation-Background-Assessment-Recommendation (SBAR) is a

12) When using cost-benefit analysis in decision-making, it is important to remember that

13) A process indicator is defined as one that measures

14) To avoid misinterpreting variances, which of the following statistical tools should be used?

15) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

16) After a significant unexpected event, an intense analysis is performed to

17) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

18) Comparing healthcare organizations by using medical error rates

19) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

20) In profiling length-of-stay data for benchmarking, it is important that data be

21) A small, rural hospital wishes to evaluate customer satisfaction using a survey. The organization has four patient care units, an emergency department, and
an ambulatory unit. Which of the following survey methods provides the most reliable information?

22) The major drawback of using raw numbers to present the results of quality monitoring is that they

23) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

24) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

25) An emergency department tracks wait times from patient arrival to physician assessment. Data is reported using a run chart. Which of the following demonstrates a true statistical increase in treatment delays?