1) Quality improvement team development stages include all of the following EXCEPT

2) Based on identified issues, a healthcare quality professional examines 100% of one physician's admissions and only 20% of all other physicians' admissions. This is best described as a

3) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

4) An organization can best measure its effectiveness in meeting customer expectations by:

5) In the quality improvement process, performing a cost-benefit analysis is most useful in

6) A Quality Council has created a Patient Safety Council. The council is concerned that staff may see this as another program that has been added to their
busy schedules that will eventually go away. The best way for the organization to establish patient safety as an ongoing part of the organization's culture is to

7) Customer suggestions for new services are best used by the organization in developing:

8) Which of the following is the best tool to begin an investigation into the causes of laboratory labeling errors?

9) Which of the following is an example of a "never event" or sentinel event?

10) Informed consent for hip surgery was obtained and documented for an elderly patient. In the recovery room, a nurse discovered the wrong hip had been replaced. A healthcare quality professional should

11) When using cost-benefit analysis in decision-making, it is important to remember that

12) A team approach to problem solving is most useful when

13) A healthcare quality professional has been asked to examine a new method of reviewing adverse events in an organization. It has been decided that a system of triggers will be established to alert the Quality Council of a potential problem. The best example of a trigger that should be set with a threshold of zero is a

14) Hospital A has recently merged with Hospital B. After 6 months it is noted that Hospital A has successfully transitioned their staff to new organizational values, while Hospital B still struggles. Hospital A's success can best be attributed to:

15) The best reason to evaluate team meetings is to

16) An ambulatory/outpatient care facility identifies an opportunity to improve the turnaround time for reports of X-rays performed at a local hospital. Which of the following groups should be involved in the team to improve the process?

17) Which of the following is the primary goal of risk management?

18) In the context of Total Quality Management (TQM) principles in healthcare, which of the following best exemplifies the concept of "continuous improvement"?

19) Upon completion of a performance improvement project, who is the best person to compile and write a report?

20) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by

21) Which of the following is the primary benefit of using external quality consultants?

22) Prior to plotting a line graph, a healthcare quality professional should FIRST

23) A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by

24) Conclusions in a statistical study are generalized to the

25) Using the 80/20 rule, 80% of organizational problems are issues related to: