1) Healthcare quality professionals can best communicate organizational values and commitment through

2) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

3) Quality improvement teams are beneficial because they

4) In the quality improvement process, performing a cost-benefit analysis is most useful in

5) The clinical competency of a physician is determined by

6) Which of the following adverse events is NOT considered a sentinel event?

7) When errors are discovered, staff and supervisors best demonstrate a culture of safety by

8) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

9) Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?

10) The chart below shows the rate of Cesarean Sections in a hospital. The healthcare quality professional should

11) A utilization management department of a hospital has collected data on length of stay and readmission rates. Compared to benchmarks, the length of stay rates are higher, and readmission rates are lower. Which of the following is the next step?

12) In developing a performance improvement action plan, which of the following tools should be used FIRST?

13) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

14) A rural healthcare facility is tackling increased patient complaints about long ED wait times by forming a multidisciplinary task force. Strategies include hiring more staff, revamping triage processes, and investing in advanced equipment, with ongoing performance monitoring for improvement. Which principles of Total Quality Management (TQM) are being demonstrated in the healthcare facility's approach to addressing long wait times in the ED?

15) A healthcare quality professional has been asked to examine a new method of reviewing adverse events in an organization. It has been decided that a system of triggers will be established to alert the Quality Council of a potential problem. The best example of a trigger that should be set with a threshold of zero is a

16) Using the 80/20 rule, 80% of organizational problems are issues related to:

17) Which of the following is an example of a "never event" or sentinel event?

18) A healthcare quality professional is teaching staff members to respond to patient complaints. Which of the following is the most effective behavior when dealing with angry patients?

19) A 69-year-old female admitted for hip replacement is taken to surgery. The patient is identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near miss was most likely identified as a result of

20) Medication reconciliation is a process intended to

21) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

22) An organization's data demonstrate an increase in the number of patient falls. A healthcare quality professional should recommend

23) Facility A is investigating its medication administration time for a specific diagnosis. Evidence-based guidelines indicate that administration of a particular drug within 30 minutes significantly improves patient outcomes. The national average is 32 minutes. The average for Facility B is 28 minutes. If the average for Facility A is 35 minutes, Facility A should

24) Which of the following is the primary goal of risk management?

25) Which of the following is the primary goal of risk management?