KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) In lean thinking, a process step is defined as "value added" if the

process owner changes the value of the product.

process owner recognizes the value.

customer recognizes the value.

customer corrects a mistake to add value.

2) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?

define objectives of the performance review, identify populations covered by the guideline, develop data collection form, pilot test.

consider costs of the review, identify clinicians and sites of care, define objectives of the performance review, develop data collection form.

develop data collection form, identify populations covered by the guideline, identify the data sources, conduct the review

identify medical review criteria, identify sampling methods to be used, define objectives of the performance review, pilot test.

3) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

that the re-engineering decision was a mistake.

a few disgruntled staff are instigating dissension in the ranks.

leadership was not properly trained in the change process.

a failure to address the needs of the staff who were retained.

4) Which of the following is the primary goal of risk management?

Maintain an effective incident reporting system.

Identify and manage risks to promote patient safety.

Perform failure mode and effects analyses.

Eliminate financial loss associated with legal actions.

5) Which of the following is used to summarize a characteristic in a population?

frequency distribution

regression analysis

case control study

control chart

6) In the context of Total Quality Management (TQM) principles in healthcare, which of the following best exemplifies the concept of "continuous improvement"?

Outsourcing quality control measures to third-party agencies.

Implementing a one-time staff training session on patient communication skills.

Setting static quality standards for patient care and services.

Conducting regular performance evaluations and adjusting processes accordingly.

7) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

medical director of radiology.

chief medical officer.

administrator of clinical services.

medical director of the quality department.

8) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

limit training to managers and supervisors.

be a visible participant in the process.

believe the costs are justified by the benefits.

receive quarterly reports.

9) The primary reason healthcare organizations use benchmarking is to

decrease risk to the organization

provide risk adjustment.

comply with accreditation standards.

improve performance

10) A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this situation, a healthcare quality professional should:

collect more data to ensure statistical significance.

discontinue monitoring because an 85% satisfaction rate is excellent.

continue monitoring because a 15% dissatisfaction rate is acceptable.

review all dissatisfied responses for similarities.

11) Team cohesion is established during which of the following stages of team growth?

forming

storming

performing

norming

12) Generic screening is an example of risk

evaluation.

reduction.

prevention.

identification.

13) An organization can best measure its effectiveness in meeting customer expectations by:

tracking length of stay.

creating a run chart of complaints.

analyzing satisfaction data

benchmarking occupancy rates.

14) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

time required to complete an incident report

incomplete understanding about required reporting

staff fears of negative consequences of reporting

lack of knowledge about how to use the system

15) A hospital has recently moved to a paperless system. It is noted that some data is missing from the obstetrics delivery record. A healthcare quality professional should recommend

designating one data entry person per shift.

providing a paper trail.

evaluating the computerized data entry process.

assessing the need for additional education.

16) Using the 80/20 rule, 80% of organizational problems are issues related to:

staffing.

education.

systems.

performance.

17) Evidence of strong organization culture

Invite physicians to participate in quality activities

Employees participate in CQI activities

Leaders pass the organization values to staff

Employees commitment to mission and vision

18) Which of the following is the best way to determine if a quality improvement initiative is successful?

Present findings to the Quality Council.

Conduct a survey of employees.

Survey patients and customers.

Compare outcomes with pre-established goals.

19) After a significant unexpected event, an intense analysis is performed to

identify who made the error.

prepare the facility for a lawsuit.

collect risk management data.

understand the cause.

20) Which of the following scenarios best illustrates the principles of Lean management in healthcare delivery?

A clinic reducing patient waiting times by optimizing appointment scheduling and resource allocation.

A pharmaceutical company prioritizing speed of drug development over safety and efficacy testing.

A hospital implementing excessive layers of bureaucracy to improve decision-making efficiency.

A healthcare insurer increasing paperwork requirements for claims processing to enhance accuracy.

21) Balanced scorecards are useful because they

put strategy and vision at the center of an organization's effort.

evaluate the pros and cons of the governing body's priorities.

focus on the most significant strategic initiative.

concentrate on the performance of individual units.

22) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

team members' ability to interpret graphs

composition of the team

frequency of team meetings

number of medication errors since team was chartered

23) A critically ill patient is admitted and requires a specialized procedure; however, the surgeon does not have privileges at the facility. Which of the following documents will be MOST helpful in identifying the course of action the hospital should take?

medical staff bylaws

surgical policies and procedures

patient safety manual

risk management plan

24) A patient is transferred to a neighboring hospital for a magnetic resonance imaging (MRI) exam. Due to a misinterpretation of orders, the procedure is performed on the wrong part of the body. Which of the following should the healthcare quality professional do?

Do nothing since it happened at another facility.

Conduct an analysis to reduce future occurrences.

Report this as a sentinel event to the transferring hospital.

Recommend disciplinary action for the offenders.

25) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

understand customers' expectations

benchmark satisfaction.

develop clinical pathways/guidelines.

measure professional practice patterns.

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