KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

Please fill out the information below to receive the Result in your Email or WhatsApp.

1) In the quality improvement process, performing a cost-benefit analysis is most useful in

designing solutions and controls.

checking performance.

implementing solutions and controls.

analyzing process problems.

2) A chief quality offer has the responsibility for the education and implementation of a quality improvement process. To affect cultural change, the chief quality officer must

receive quarterly reports.

limit training to managers and supervisors.

be a visible participant in the process.

believe the costs are justified by the benefits.

3) A number of specialty and primary care clinicians have participated in several meetings to develop clinical practice guidelines for the management of diabetes. The team leader has moved the team through the actual guideline development and is now concentrating on the "evaluation of quality of care" phase. Which of the following sequences of steps should the team consider in developing the evaluation phase?

consider costs of the review, identify clinicians and sites of care, define objectives of the performance review, develop data collection form.

identify medical review criteria, identify sampling methods to be used, define objectives of the performance review, pilot test.

define objectives of the performance review, identify populations covered by the guideline, develop data collection form, pilot test.

develop data collection form, identify populations covered by the guideline, identify the data sources, conduct the review

4) A facility has identified a trend of increased falls for patients aged 60 to 85 years. An effective fall prevention program should include

restraint criteria, staff education, and a sedation protocol.

a patient assessment process, a family sitter program, and a sedation protocol.

a patient assessment process, a fall protocol, and staff education.

a fall protocol, restraint criteria, and a family sitter program.

5) The phrase "reaching consensus" is often used in performance improvement. The term consensus refers to

everyone being totally satisfied.

a majority vote of those present.

support by all members.

unanimous agreement.

6) To reduce the incidence of ventilator-associated pneumonia (VAP) in a critical care unit, who should be included on a quality improvement team?

primary care physician, infection control nurse, and surgeon

ICU manager, respiratory therapist, and pharmacist

intensivist, ICU nurse, and respiratory therapist

pharmacist, intensivist, and infection control nurse

7) A continuous quality improvement organization promotes vigorous education and training/retraining in order to:

restructure internal jobs.

promote harmony within the organization.

acquire new knowledge and new skills.

reduce the need for competency testing.

8) Patient safety is promoted in an organization through

willingness to pay overtime, open communication, and staff education.

performance reviews, encouragement of error reporting, and willingness to pay overtime.

encouragement of error reporting, staff education, and reliable systems.

reliable systems, open communication, and performance reviews.

9) Barriers to effective communication include

judgments and assumptions

Two-way, free flowing ideas.

Direct meaning and clear messages.

Repetition and feedback.

10) A re-engineering effort occurred at a facility. The activities, particularly those regarding staff layoffs, were carefully planned, communicated, and implemented according to the plan. One year later, the business is stable but staff morale is very low. A healthcare quality professional has been asked to consult in determining where the effort went wrong. Based on the concepts of change theory, the cause is most likely

a few disgruntled staff are instigating dissension in the ranks.

a failure to address the needs of the staff who were retained.

leadership was not properly trained in the change process.

that the re-engineering decision was a mistake.

11) Standards of care based on the knowledge and research of recognized experts are known as

generic screens.

evidence-based guidelines.

pre-established criteria.

benchmark data.

12) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

0.60

0.55

0.05

0.36

13) What is the most frequent cause of failure in any improvement effort?

Lack of senior and middle management involvement

Inadequate or improper training

Poor communication across the organization

Unrealistic expectations

14) The primary purpose of an organization's quality improvement (QI) strategic plan is to

assess improvement opportunities.

define the future direction for quality

determine accountability for outcomes.

explain the purpose of performance teams.

15) The best reason to evaluate team meetings is to

rate leader performance.

assess progress.

assess accuracy of the minutes.

keep participants interested.

16) When using cost-benefit analysis in decision-making, it is important to remember that

qualitative and quantitative data should be used.

consideration of the benefit is more important than cost.

return on investment should be at least 10 to 1.

implementation costs are more important than return on investment.

17) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

Ishikawa diagram.

histogram.

run chart.

pie chart.

18) Which of the following is the first step in implementing lean management effectively in a hospital?

Create an organizational culture that is receptive to lean thinking.

Distinguish between value-added steps from non-value-added steps in any given process.

Eliminate waste.

Identify key processes for kaizen projects.

19) A large facility has fostered a culture of patient safety through staff education, support of process improvements at department levels, and implementation of a nonpunitive approach to error reporting. Compliance with patient safety goals ranges from 75-100%. In assessing the culture of patient safety, a healthcare quality professional should

review data collected through incident reports.

survey all employees and physicians.

review post-surgical infection rate data.

survey patients from the last six months.

20) Balanced scorecards are useful because they

focus on the most significant strategic initiative.

put strategy and vision at the center of an organization's effort.

concentrate on the performance of individual units.

evaluate the pros and cons of the governing body's priorities.

21) Team building goals for a first meeting should include all of the following EXCEPT

learning to work as a team.

setting meeting ground rules.

getting to know one another.

evaluating the project.

22) Team cohesion is established during which of the following stages of team growth?

forming

performing

norming

storming

23) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by

maintaining performance appraisals for staff.

reviewing the quality improvement plan.

allocating resources for the process.

offering solutions to identified problems.

24) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

require staff to sign that they have read and understood the falls policy.

share unit-specific data on falls.

conduct a medication review of patients who have fallen.

use an educator to teach falls prevention.

25) Generic screening is an example of risk

reduction.

evaluation.

prevention.

identification.

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