1) Standards of care based on the knowledge and research of recognized experts are known as

2) A monitoring system is being designed in which data will be collected and compared to criteria. Which of the following will best enhance the validity and reliability of the data?

3) Quality improvement team development stages include all of the following EXCEPT

4) Human factors engineering is defined as the study of humans and their interaction with

5) A valid data collection tool should incorporate

6) In the quality improvement process, performing a cost-benefit analysis is most useful in

7) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

8) The best way to evaluate the effectiveness of performance improvement training is through:

9) A private insurer has contracts with two area hospitals. Hospital A is a 250- bed community facility and Hospital B is a 900-bed tertiary care center. It was
noted that costs were less at the tertiary care center. From a financial standpoint, the best option for the private insurer is to

10) A performance improvement (PI) training program for supervisors should include

11) A small, rural hospital wishes to evaluate customer satisfaction using a survey. The organization has four patient care units, an emergency department, and
an ambulatory unit. Which of the following survey methods provides the most reliable information?

12) The utilization management committee is reviewing length-of-stay data for a particular procedure. In comparing data by physician, which of the following statistics will be most useful?

13) An annual evaluation of a laboratory's quality program identified no opportunities for improvement. Which of the following elements of the program should be reviewed?

14) Conclusions in a statistical study are generalized to the

15) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

16) Which of the following are essential functions of an infection control program?

17) A Quality Council has chartered a Failure Mode and Effects Analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The team's first major task should be to

18) An emergency department tracks wait times from patient arrival to physician assessment. Data is reported using a run chart. Which of the following demonstrates a true statistical increase in treatment delays?

19) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

20) A t-test may be used to

21) Which of the following is the primary goal of risk management?

22) After a significant unexpected event, an intense analysis is performed to

23) Which of the following statements accurately reflects the nuanced role of utilization management (UM) in healthcare quality management?

24) Customer suggestions for new services are best used by the organization in developing:

25)