1) Which of the following obstetrical outcomes will result in a morbidity review?

2) Generic screening is an example of risk

3) An organization has established a culture of patient safety when

4) A group of pediatric patients diagnosed with cystic fibrosis is being studied. Their attitudes toward the disease have been measured each year for the past 4
years. The methodology used is an example of a

5) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

6) A healthcare quality professional is attempting to refine the differences between an organization's objectives and the stakeholder needs. Which of the following tools is most appropriate?

7) A patient safety program can best be enhanced by which of the following technologies?

8) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:

9) Results of physician practice pattern studies are most likely to promote behavior changes when disseminated to the

10) Which of the following is the best way to determine if a quality improvement initiative is successful?

11) The concept of organizational liability is most important in the field of healthcare quality because it holds the organization responsible for

12) Which of the following is most appropriate in preparation for an external survey of a healthcare facility?

13) A healthcare quality professional has been asked to examine a new method of reviewing adverse events in an organization. It has been decided that a system of triggers will be established to alert the Quality Council of a potential problem. The best example of a trigger that should be set with a threshold of zero is a

14) In the context of quality awards, what role does organizational leadership play in strategic alignment?

15) Which of the following is the best example of an outcome measure?

16) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

17) A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

18) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

19) Human factors engineering is defined as the study of humans and their interaction with

20) A rural healthcare facility is tackling increased patient complaints about long ED wait times by forming a multidisciplinary task force. Strategies include hiring more staff, revamping triage processes, and investing in advanced equipment, with ongoing performance monitoring for improvement. Which principles of Total Quality Management (TQM) are being demonstrated in the healthcare facility's approach to addressing long wait times in the ED?

21) A valid data collection tool should incorporate

22) Which of the following elements must be present in order to evaluate the effectiveness of a healthcare organization's quality improvement program?

23) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

24) Team building goals for a first meeting should include all of the following EXCEPT

25) A balanced scorecard for an organization is best described as