Healthcare Quality Excellence diploma

Now in Muscat Sultanate of Oman

AUC School of Business 

Acting as a knowledge bridge between Egypt and the rest of the world, the AUC School of Business boasts an unrivaled reputation as the top private business school in Egypt and one of the best in Africa and the Arab world. Belonging to the 1% of business schools worldwide endowed with a “triple-crown” accreditation (AACSB, AMBA, and EQUIS), the School is dedicated to shaping the business leaders, entrepreneurs, and change agents of tomorrow by harnessing leadership, integrity, ambition, and excellence.

Program Overview

The healthcare industry has one of the most complex infrastructures compared to other global industries. It is characterized by intertwining and ever-changing relationships between patients, physicians, hospital administrators, insurers, communities, and governments. Dynamic competition, increased expectations of demanding consumers, the evolvement of healthcare accreditation and regulatory bodies, and the changing healthcare quality and patient safety standards have generated an increasingly challenging healthcare environment. The diploma addresses the current challenges and provides aspiring healthcare professionals with innovative techniques and approaches to creatively refine the provision of healthcare services. Field visits to renowned hospitals will cover the practical aspects of how to master continuous improvement methodologies, patient safety techniques as well and the latest in risk management expertise..

Key Benefits

  • Recognize the vital pillars of the new healthcare system.
  • Design healthcare service process
  • Identify the role of leadership, governance, and current health policies in healthcare organizations
  • Maintain healthy business relationships between employees and employers
  • Integrate a clinical information system team into healthcare organizations
  • Appreciate the importance of patient and family-centered care approach
  • Develop a strategic marketing blueprint for attracting and retaining patients
  • Utilize financial data analysis in making well-informed decisions
  • Adopt methodologies to achieve operational excellence
  • Create strategies for overcoming barriers to process improvement
  • Implement fundamentals of supply chain management
  • Establish an asset management program, a key success factor for healthcare organizations

Who Should Attend

Healthcare professionals working in healthcare management and seeking to sharpen their knowledge and skills, as well as acquire a practical approach to establish a culture of excellence within their organizations provided in their healthcare organizations, as well as maximize their profit and market share

Hospital administrators aim to excel at managing their organizations in a dynamic and competitive setting and have a particular interest in better resource management and process control

Program Outline

Healthcare Systems (12 hrs)

This module focuses on the importance of the partnership between the payer, provider, and patients. It addresses the new healthcare ecosystem , which aims to achieve high-quality patient care in a cost-effective manner.

People Management (12 hrs)

Develop skills in managing people in organizations to maximize their performance through active learning and hands-on activities. This approach guarantees knowledge acquisition and skills development in alignment with the best practices in People Management.

Operations Management (12 hrs)

Quality doesn't happen by chance; it needs to be systematically developed with objective planning, stakeholders' involvement, and considering patients' needs. It takes a clear understanding of the operations and integration between clinical and non-clinical processes. This module will provide you with the needed tools to manage a hospital's operations while applying a quality management system efficiently.

Information-Driven Healthcare (12 hrs)

Dive deep into a detailed explanation of the modern concept of information systems in healthcare. This module discusses different types and methodologies related to the development of such systems and covers various ethical, technical, and legal issues. All of the previous concepts are discussed in the context of the Electronic Medical Record (EMR) and associated clinical information systems.

Accreditation Systems (24 hrs)

Determine the best accreditation system that fits your organization most and how to implement it. Measure, score, and evaluate your organization against accreditation standards. This module will enable you to understand and explain the standards, develop the documents required for accreditation, and deploy different quality functions needed to implement accreditation systems.

Patient Safety and Risk Management (24 hrs)

Acquire the needed knowledge, skills, and attitude to promote a culture of safety in your healthcare organization. Develop effective and efficient risk management skills, enabling you to establish an effective safety program, conduct a review of workplace issues, and support caregivers after major errors.

Healthcare Performance Management (18 hrs)

Performance management is a key to the long-term success of healthcare organizations. This module emphasizes that good performance management is a process, not an event. Plan a multidisciplinary process that occurs continuously and not just once a year. This performance management process creates a work environment in which employees are enabled to reach their maximum potential performance through alignment with the healthcare organization’s strategic directions.

Continuous Improvement Methodologies (30 hrs)

Improving the quality of processes and maintaining acceptable levels of performance are critical factors in the success of any organization. This module is designed to prepare attendees to develop the required knowledge, skills, and practices necessary to efficiently influence and continuously improve the multiple elements of care delivery within a healthcare organization. Acquire a solid foundation of the different improvement and evaluation methodologies through mini-project models following FOCUS-PDCA, Six Sigma, or Lean methodologies.

Hospital Visits (8 visits/5 hrs each)

Observe and appreciate the best practices in the provision of healthcare services and become familiar with implementing the appropriate tools through well-planned and structured hospital visits.

Business Acumen Self-Paced Online (3 Courses)

Effectively operating within a business setting and making a positive contribution requires a certain set of skills and competencies. The business acumen courses explore critical 21st-century skills needed for today’s business world, enabling passion and speed in dealing with different business situations.

Admission Criteria and Process

Admission Criteria

Bachelor’s degree in medicine, pharmacy, dentistry, science, nursing, business administration, or equivalent

A minimum of one year of relevant work experience (excluding training that is part of a degree, such as the house-officer year for physicians

Proficiency in written and spoken English

Admission Process

Prepare a clear scanned copy of the following documents (saved in PDF format):

      1. Original bachelor’s degree certificate
      2. National identification card (ID)/Passport

Fill in the application and upload the above PDF documents

The Admissions Committee will review your application and contact you if needed

You will receive an acceptance email specifying the next steps for online payment. Your registration is confirmed upon payment


Program Duration:

One Year


Live online sessions – Twice / week – Each session 3 hours 


OMR 1500


Certificate of Completion from the AUC School of Business will be granted to participants who complete at least 75% of the program’s total hours.