1) A healthcare entity initiating re-structuring must consider the impact on staff to ensure the greatest opportunity for success by

2) A patient in an acute psychiatric unit committed suicide by hanging himself with his shoelaces. To prevent this from occurring again, the most appropriate action is to institute

3) Patient safety is promoted in an organization through

4) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

5) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

6) A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

7) When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?

8) Barriers to effective communication include

9) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

10) A poster containing information will most effectively convey outcome information to internal customers.

11) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

12) Performance improvement teams should always be required to

13) Based on identified issues, a healthcare quality professional examines 100% of one physician's admissions and only 20% of all other physicians' admissions. This is best described as a

14) Problem-solving, cross-functional understanding, expanded areas of expertise, and increased span of knowledge are examples of

15) Which of the following is the best way to determine if a quality improvement initiative is successful?

16) Patient satisfaction scores for a community hospital demonstrate multiple areas for improvement including a need to improve the attractiveness of the facility, responsiveness to patient needs, and physician and nursing communication. Based on these results, which of the following would the healthcare quality professional also expect to find?

17) An operating room circulating nurse reported that the instrument count indicated a missing clamp. X-ray findings were negative, and the patient showed no adverse effects. This occurrence is an example of which of the following?

18) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

19) Which of the following is most appropriate in preparation for an external survey of a healthcare facility?

20) After brainstorming, which of the following should a quality improvement team use to identify items that need immediate attention?

21) Team cohesion is established during which of the following stages of team growth?

22) The staff has been trained and oriented on a new electronic incident reporting system. In the past, staff could report anonymously. The new system requires staff to sign in with an individualized username and password. Three months after implementation, there is a sharp reduction in the number of reported incidents. Which of the following reasons for underreporting of incidents is of greatest concern?

23) Which of the following principles applies to continuous quality improvement in an organization?

24) The responsibility to promote organizational values and commitment among the staff lies within:

25) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?