KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?

consumer expectations

quality teams

organizational change

conflict resolution

2) A healthcare quality professional has been asked to provide a report on the rate of Cesarean sections performed at a hospital over the past five years. Which of
the following is the best way to present the data.

cause-effect diagram

control chart

Pareto chart

stratified histogram

3) A Quality Council has chartered a Failure Mode and Effects Analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The team's first major task should be to

identify ways to detect the likelihood of the equipment breaking down.

develop a few chart of how the equipment will be installed.

multi-vote on the severity of the potential equipment breakdowns.

brainstorm on potential failure modes of the equipment.

4) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?

senior leader

human resources representative

risk manager

facilitator

5) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the

medical director of radiology.

administrator of clinical services.

chief medical officer.

medical director of the quality department.

6) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by

allocating resources for the process.

offering solutions to identified problems.

reviewing the quality improvement plan.

maintaining performance appraisals for staff.

7) Empowerment gives employees the opportunity to

achieve upward mobility.

gain respect of peers.

solve problems.

make more money.

8) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality

teams.

council.

leader.

facilitator.

9) In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?

The patients will express overall satisfaction with clinic facilities.

The staff complies with all infection control policies and procedures.

Newly diagnosed hypertensive patients are controlled within 6 months.

The contract lab will provide results within 24 hours of sample delivery.

10) Data collected about surgical cases shows significant delays. Further analysis shows the chart:
Which of the following should a healthcare quality professional do first?

Provide the service chief with further analyses of surgeon-specific data.

Form a multidisciplinary team to develop recommendations for improvement.

Ask the nurse manager to write a memo encouraging promptness.

Perform a focused professional practice evaluation (FPPE) on every surgeon.

11) Which of the following is NOT a function of the facilitator on a quality improvement team?

Tactfully prevent anyone from dominating the discussion.

Manage time.

Keep the group focused on a central issue.

Keep minutes and records of the team's efforts.

12) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do

Deliver lectures to the staff

Review the previous performance of the staff

Make interview with the staff

Assess the present knowledge of the staff

13) When a healthcare organization is contracting with an outside provider for services, the subcontractor must

have a competitively priced service.

have an active risk management program.

meet all regulatory requirements.

provide a representative to the Quality Council.

14) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated the
temperature of foods served as poor. Which of the following actions should be taken first?

Call the dietitian and ask for an explanation.

Ignore the results and assess next quarter.

Set up a continuous monitor for review.

Review previous results and assess trends

15) The primary reason healthcare organizations use benchmarking is to

improve performance

decrease risk to the organization

comply with accreditation standards.

provide risk adjustment.

16) A t-test may be used to

evaluate differences among three or more treatments.

evaluate the effects of two different treatments.

display the size of a sampling variation.

display a listing of the number of occurrences of a variable.

17) A healthcare quality professional is developing a policy regarding access to physician quality files. In addition to the date and name of the person requesting the information, which of the following should be included in the policy?

purpose of the request

the credentialing application

requestor's contact information

the practitioner privilege form

18) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:

evaluate the patient outcome to determine organizational risk.

arrange a meeting with the physician and nurse manager.

speak with the nurse manager on behalf of the physician

review the patient record to determine legibility of the physician's orders.

19)

A summary of antibiotic usage for the fourth quarter showed that an internal medicine department did not meet pre-established criteria in 82% of the patients reviewed. Following review, the Pharmacy and Therapeutics Committee should recommend that the results be shared first with the

utilization committee.

governing body.

chief of the department

Quality Council.

20) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?

showing a video to a patient and their family

requesting the home health nurse provide patient instruction

having the patient provide return demonstration of the knowledge provided

giving an education sheet on patient medication to the patient and family

21) The primary purpose of integrating financial and quality management information is to

identify problems in resource management.

identify potential cash flow problems.

determine medical necessity of treatment.

develop physician profiles.

22) What is the most frequent cause of failure in any improvement effort?

Unrealistic expectations

Lack of senior and middle management involvement

Poor communication across the organization

Inadequate or improper training

23) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

not speak unless directed by the team leader.

be a front-line employee.

not have a vested interest in the content.

be in a salaried position.

24) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to

make the results public for others to use for benchmarking.

implement change back at the team's site.

compare results to historical data.

identify the next process to benchmark.

25) Generic screening is an example of risk

evaluation.

reduction.

prevention.

identification.

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