KAMA QUIZ 01 - KAMA GROUP

Created on March 05, 2021

Healthcare Management

These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.

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1) Leadership can best integrate performance improvement within an organization through

newsletters.

focus groups.

seminars.

multidisciplinary teams.

2) When developing department-specific performance measures and indicators, the quality manager as a consultant should

conduct a literature search and select quality indicators.

review the mission statement and seek physician input.

ensure that the numerator and denominator are clearly defined.

prioritize the quality indicators for selection by the department leader.

3) A Quality Council has examined data on patient falls and determined that a comprehensive fall prevention program is needed. The first step in increasing staff awareness of this initiative is to

require staff to sign that they have read and understood the falls policy.

conduct a medication review of patients who have fallen.

share unit-specific data on falls.

use an educator to teach falls prevention.

4) An outpatient clinic is attempting to measure the quality of a newly developed diabetes disease management program. To accomplish this, laboratory results will be measured over time. The best way to display the data is to use a

Pareto chart.

Gantt chart.

control chart.

flow chart.

5) Which of the following principles applies to continuous quality improvement in an organization?

Causes of nonconformance must be identified and corrected temporarily.

Twenty percent of trouble comes from 80% of the problems.

Systems, not poor job performance, are responsible for most problems.

Empowerment automatically occurs upon implementation of the program.

6) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

contracting, reporting, and resource management

quality management, patient satisfaction surveys, and resource management

investigating, analyzing, and reporting

patient satisfaction surveys, contracting, and investigation

7) What is the primary goal of alignment efforts in healthcare quality?

Enhancing patient experience and outcomes

Ignoring the need for standardization and consistency

Maximizing individual provider profits

Minimizing collaboration among healthcare providers

8) Which of the following obstetrical outcomes will result in a morbidity review?

normal deliveries

Cesarean sections

neonatal deaths

post-delivery septicemia

9) To avoid misinterpreting variances, which of the following statistical tools should be used?

fishbone diagram

force field analysis

Pareto chart analysis

control chart

10) A trend analysis of incidents occurring in a healthcare facility should focus on which of the following areas?

timeliness of reporting and data accuracy

case mix index and staffing patterns

severity level and occurrence types

practitioner profile and diagnostic codes

11) A small, rural hospital wishes to evaluate customer satisfaction using a survey. The organization has four patient care units, an emergency department, and
an ambulatory unit. Which of the following survey methods provides the most reliable information?

all discharges/visits in January and July

a random sample of 20% of annual discharges/visits per unit

all discharges/visits of customers with a last name beginning with the letters A-E

a random sample of 5% of all annual discharges/visits

12) A physician who has a high inpatient mortality rate compared to others in a facility should first be

counseled by the department chairperson.

reviewed by the credentialing committee.

suspended in the interest of patient safety.

evaluated via a more in-depth review of cases.

13) A consulting firm has been selected by a healthcare Board of Directors to assess the quality improvement program. Before starting the assessment, the
quality professional should first

set up a project plan.

design a dashboard.

define expectations and outcomes.

develop potential action plans.

14) Which of the following sampling techniques selects participants based on their availability in a certain place during a specific time frame?

convenience

volunteer

quota

random

15) A hospice agency conducted a satisfaction survey of all 200 patients currently
receiving pain management services. When asked if they were satisfied with their pain management, 170 patients said yes, and 30 said no. A target satisfaction rate of 90% has been set. In this situation, a healthcare quality professional should:

collect more data to ensure statistical significance.

continue monitoring because a 15% dissatisfaction rate is acceptable.

review all dissatisfied responses for similarities.

discontinue monitoring because an 85% satisfaction rate is excellent.

16) What sampling technique involves selecting the medical record of every fifth patient undergoing cardiovascular bypass?

stratified

systematic

simple random

convenience

17) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

occurrence reports and sentinel events

patient safety data and overtime data

overtime data and absenteeism rates

staff turnover and budget

18) The most effective way for a healthcare quality professional to communicate quality improvement activities for the medical staff is by:

inviting medical staff to an inservice on quality tools.

evaluating physician participation on quality teams.

providing outcome data at medical staff meetings.

developing professional relationships.

19) The phrase "reaching consensus" is often used in performance improvement. The term consensus refers to

support by all members.

everyone being totally satisfied.

unanimous agreement.

a majority vote of those present.

20) Failure modes can be prioritized by calculating the criticality index. Which of the following three categories are normally used to calculate a criticality index?

effectiveness, risk, and priority

response, evidence, and outcome

frequency, severity, and ease of detection

probability, likelihood, and criticality

21) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

number of medication errors since team was chartered

frequency of team meetings

composition of the team

team members' ability to interpret graphs

22) Incorporating TQM key concepts, compartmentalization of QM/QI activities by organizational structure, i.e., by department or discipline, is

The most efficient structure.

Important for preservation of medical staff autonomy.

A weakness in implementing quality improvement.

Consistent with TQM philosophy.

23) The major drawback of using raw numbers to present the results of quality monitoring is that they

cannot be graphed.

only measure compliance to established criteria.

may be used for focused review.

lack proper reference points for interpretation.

24) The best tool to display the stability of nosocomial infection rates over time is a

control chart.

Pareto chart.

histogram.

run chart.

25) Which of the following is the primary goal of risk management?

Reduce financial loss associated with legal actions.

Maintain an effective incident reporting system.

Perform failure mode and effects analyses.

Identify the high risk areas of the organization.

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