KAMA GROUP
Muscat – Cairo – Kuala Lumpur
Healthcare Management
These MCQs test your information on Healthcare Leadership, Information Management, Quality Improvement, and Patient Safety.
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1) A facility is becoming part of a healthcare network. Which of the following employee education programs is most important?
2) A healthcare quality professional has been asked to provide a report on the rate of Cesarean sections performed at a hospital over the past five years. Which ofthe following is the best way to present the data.
3) A Quality Council has chartered a Failure Mode and Effects Analysis (FMEA) team to examine the best method of preventing medication errors after the installation of a new medication dispensing system. The team's first major task should be to
4) In order for a quality improvement team to deal effectively with conflict, it is important to appoint which of the following to its membership?
5) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the
6) Organizational leaders can best demonstrate commitment to a new quality improvement initiative by
7) Empowerment gives employees the opportunity to
8) The responsibility for providing organizational direction for a facility's continuous quality improvement program frequently rests with the quality
9) In developing a program to evaluate the effectiveness of physician care, a primary care clinic would select which one of the following indicators?
10) Data collected about surgical cases shows significant delays. Further analysis shows the chart:Which of the following should a healthcare quality professional do first?
11) Which of the following is NOT a function of the facilitator on a quality improvement team?
12) An organization hires a quality professional to pass quality improvement concepts to the staff. The first thing the quality professional should do
13) When a healthcare organization is contracting with an outside provider for services, the subcontractor must
14) A quality improvement manager received the results from the most recent customer survey. Sixty percent of the residents in a nursing home have rated thetemperature of foods served as poor. Which of the following actions should be taken first?
15) The primary reason healthcare organizations use benchmarking is to
16) A t-test may be used to
17) A healthcare quality professional is developing a policy regarding access to physician quality files. In addition to the date and name of the person requesting the information, which of the following should be included in the policy?
18) A physician complains to a healthcare quality professional that the nursing staff did not strictly follow orders for a patient. The physician requests that the quality professional speak with the nurse manager. To facilitate improved communication, the quality professional should:
19)
20) A hospital is working to reduce readmissions. Which of the following is the best approach to accomplish this goal?
21) The primary purpose of integrating financial and quality management information is to
22) What is the most frequent cause of failure in any improvement effort?
23) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must
24) A team has identified a process for improvement, selected examples of best practice performers, visited those sites, gathered all necessary data, and compiled the results. The most effective next step for the team is to
25) Generic screening is an example of risk
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