1) A quality council has chartered a performance improvement team to reduce medication errors. The team has been meeting for several months and progress has been very slow. Which of the following is the most important factor for the quality council to assess with the team leader?

2) Patient safety is promoted in an organization through

3) In continuous quality improvement programs, surveys are essential to determine which of the following?

4) Quality improvement team outcomes are best evaluated by which of the following?

5) The most effective way for a healthcare quality professional to communicate quality improvement activities for the medical staff is by:

6) When conducting a sentinel event review, a root cause analysis

7) On discharge, the patient refuses billing because 2 out of 3 days of his stay in the hospital is due to medication anaphylaxis. This occurrence is:

8) The concept of "patient safety" applies most appropriately to

9) Which of the following team members is responsible for keeping meetings focused?

10) A valid data collection tool should incorporate

11) A healthcare quality professional is conducting a study to determine how many patients contracted influenza despite receiving flu shots. This study is evaluating

12) An organization can best measure its effectiveness in meeting customer expectations by:

13) A group of pediatric patients diagnosed with cystic fibrosis is being studied. Their attitudes toward the disease have been measured each year for the past 4
years. The methodology used is an example of a

14) Which of the following are the primary reasons for developing drug formularies?

15) Satisfaction surveys, focus groups, and complaint tracking are tools used to:

16) A quality improvement manager must decide how to present data that demonstrates the relationship between two process characteristics. Which of the following data display techniques is most appropriate?

17) Which of the following actions has the greatest impact in reducing harm?

18) When examining the relationship between staff and patient outcomes, which of the following is the most appropriate to assess?

19) To avoid misinterpreting variances, which of the following statistical tools should be used?

20) Which of the following is always true regarding a sentinel event?

21) Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?

22) A root cause analysis team examined a serious medication error and recommended changes. Which of the following should be done next?

23) Which of the following should a Quality Council provide to best ensure success of performance improvement teams?

24) When choosing an outside consultant to lead employee focus groups, which of the following priority areas of expertise should a healthcare quality professional look for?

25) Evaluation of the quality and appropriateness of patient care in the radiology department is the responsibility of the