1) A culture of patient safety in an organization will have been successfully created when

2) A chief quality officer has the responsibility for the education and implementation of a continuous quality improvement (CQI) process. To affect cultural change, administration must

3) In evaluating "long waiting times," a healthcare quality professional best demonstrates components related to staffing, methods, measures, materials, and equipment utilizing a

4) Which of the following action plans is the first step in correcting inappropriate blood usage in an emergency department?

5) The success of a performance improvement program will be most influenced by the:

6) A patient is being taught how to self-administer insulin. Which of the following is the BEST method to assess this patient's understanding of the teaching?

7) Based on the principles of the Institute for Healthcare Improvement (IHI), who has the ultimate responsibility for the effectiveness of quality improvement
and patient safety within an organization?

8) A facility has identified a trend of increased falls for patients aged 60 to 85 years. An effective fall prevention program should include

9) A physician who has a high inpatient mortality rate compared to others in a facility should first be

10) A 69-year-old female admitted for hip replacement is taken to surgery. The patient is identified, the surgical site is marked incorrectly, and equipment/x-rays are present. A near miss was most likely identified as a result of

11) A patient safety program can best be enhanced by which of the following technologies?

12) Healthcare leaders are confronted with the challenge of increasing quality while reducing costs. Which of the following approaches best advances improvement efforts?

13) Leaders enhance employee commitment to organizational values by fostering which of the following types of communication?

14) An effective facilitator should be skilled in process evaluation and the tools of performance evaluation, and must

15) Which of the following is the best approach to identifying potential errors in a patient's care, treatment, and services when implementing a National Patient Safety Goal?

16) The healthcare risk manager is usually responsible for claims administration. Which of the following is included in this process?

17) Which of the following is the first step in implementing lean management effectively in a hospital?

18) The major drawback of using raw numbers to present the results of quality monitoring is that they

19) The authority and responsibility of each level of the organization concerning quality management mechanisms must be specified in the

20) Which of the following is the BEST way for a healthcare quality professional to involve nursing staff in the restructuring of a patient care unit?

21) The relationship between patient satisfaction and hours per patient day on a medical unit was found to be (r= 0.60, p < 0.05). What is the correlation between these two values?

22) A serious event has occurred related to the timely notification of critical test results. The root cause was traced to nursing difficulty with following the organizational policy. To prevent a similar event from reoccurring, which of the following should be done next?

23) A process indicator is defined as one that measures

24) In the quality improvement process, performing a cost-benefit analysis is most useful in

25) A facility decided to implement Standard Precautions 1 year ago, but compliance has been poor. In addition to assessing the causes for poor compliance, the most effective way for the organization to improve compliance is to